Pep Boys,

1072 U.S. 9, Old Bridge, NJ 08859

"Won't be taking my car here for service again and neither should you I showed up for a 12pm appointment for an oil change. At 1pm my car still was where I parked it out front of the store. So I ask the attendant Rah, who checked me in, when can I expect my car to be worked on. He asked me if I had checked in and where my car was parked. I said you checked me in and my car is where I parked it. He then asked if I gave him the keys and I said yes you took them. It became apparent to me that he lost my keys. He asked if I could go home to get a spare set of keys. I said no. It took him over 15 minutes to find the keys. I then asked for them as I was taking my business elsewhere because I have never dealt with a Pep Boys that was this poorly managed. He offered to we have the cost of the oil change so I stayed but I still wouldn't recommend going to this place to have your car serviced. And after reading other reviews, I wish I had gone somewhere else to begin with."

"I booked a 10am appointment online on Friday with specific service needs (oil change, brake check, tire check). They mentioned that I would be contacted in a couple hours once my car was in the shop to go over their complimentary inspection. At 2pm, I called them for an update and they said the car was not in the shop yet and someone would call me.. At 430pm, I called again for an update and they said my car was next to go in the shop and someone would call me soon. The shop closed at 7pm with no phone call that they were keeping my car overnight! I finally received my very first phone call the following morning at 930am on Saturday. The oil change was finally completed and after the inspection, they only recommended a brake fluid flush. I approved the flush. Three hours later, I received a phone call to pick up my car. Please note I am not some niave unrealistic car owner. I know my car and I'm knowledgeable of the work that needs to be done and reasonable service expectations. If I knew in advance that it would take 1.5 days to complete an oil change and brake fluid flush, I would have gone somewhere else! How does it possibly take that long for the most basic service?!? What if I actually needed my car?!? Why would you offer a 10am appt, only to keep my car there all-day and not work on it until the next day?!? How hard is it to provide an update and be honest about it?!? Never again."

"They gave me an appointment for 6:30pm and when I got here the manager “Rah” said they were closing in 30mins and we needed to drop the car off. I asked them why would they allow us to make an appointment at 6:30pm if that is too late to bring the car in. He said that he doesn’t like to rush him mechanics and they still had 3 cars in-front of me. I asked what time of the day can I scheduled an appointment so that I can have it serviced on the same day and he said “not at 6:30pm”. He went on to tell me that “people should bring their cars in on days that they don’t need them”. The car I was trying to service belongs to my wife who has to take my son to school, go to work, then come back and pick him up. On the weekends she works in her own business. So when would that be??"

"I usually don’t write reviews. But yesterday my car broke down while at work I had it towed to Pep Boys Around 11 AM. I get to Pep Boys in Parlin and the girl at the front desk told me that she wouldn’t be able to get to my car till around 3 o’clock. I asked her are you sure you going to be able to get it done today because I have work tomorrow she said yeah no problem so I said OK cool mind you I’m not from around the area so I had no way to get home so I waited from 11 AM to 3 pm. At the Dunkin’ Donuts across the street. I go back around 4 PM and I realize that my car is still in the parking lot and they haven’t even got to it yet. So I go there and she says that their technician is busy and that it might have to wait til tomorrow. I don’t know why she couldn’t just tell me that from the beginning, so I can make other plans and not waste my whole day. So I go home and I call them back 830 And That they’re getting my car now and they’re gonna call me back in Few minutes with the problem. So three hours go by and I called them back around 11am And they still haven’t gotten to my car Yet. So they called me back About 20 minutes later saying that there’s a problem with The starter and the estimate is 600 and they can’t get starter til the next day so would have to miss two days of work. I called a tow truck and had it towed to another mechanic. And they charge me 70 bucks for a diagnosis fee!!! This is not how you treat customers! Totally disregard for my time and Money!!!!"

"Customer service was fantastic. The crew working on Sunday were professional and courteous. I replaced basically the entire front suspension on my car the night before and they took me in the very next day. I was in and out in just under an hour. Car runs straight and true. I’ll recommend this location every time"