Dunkin' 2965 Veterans Road West, Staten Island, NY 10309

"The workers at this Dunkin’ are life savers. We had an issues with a mobile order, where I accidentally placed an order instead of reviewing it. Unfortunately, the order was incorrect and I had ordered 4x Lattes instead of two. For whatever reason, you are unable to cancel a mobile order placed on the Dunkin’ app, so I had to call customer support. After a bunch of back and forth over the span of half an hour, we ended up nowhere as the customer representatives said that they were unable to cancel the order. Thankfully, the in-store worker came in clutch and offered to replace the 2x extra Lattes with a different item. He allowed us to get half a dozen donuts instead for our troubles. Thank you to the incredible worker at this location :D"

"This place has gone down hill fast. It's my local dunkin and over the last few months they consistently get the orders wrong, the wait at the drive thru when it's empty is comical, the entire staff exemplifies laziness."

"Not sure why this dunkin is rated so low, I think this one is one of the best on the island. They're the only Dunkin I go to that actually knows how to serve the nitro cold brew correctly every time!"

"Just came back from this Dunkin...they did not give me my full order. They have a tendency of putting things in two bags then not telling the customer to wait for the second bag. Their phone number is disconnected. I called Big Ed's Deli there (very good food) to try to get a real phone number but they again gave out this false number again. I know have to go through my credit card and dispute the whole order!!! Learn how to properly communicate with your customers. Horrible service."