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CarCoverUSA, Inc.
645 Rossville Avenue, Staten Island, New York, United States
About the CarCoverUSA, Inc.
CarCoverUSA, Inc. is a reputable car repair and store located at 645 Rossville Avenue in New York, United States. We specialize in providing high-quality car covers and accessories to protect your vehicle from the elements. Our team of experienced technicians is dedicated to providing top-notch repair and maintenance services to keep your car running smoothly. Visit us today for all your car cover and repair needs.
Photos of CarCoverUSA, Inc.
645 Rossville Ave STE 3, # 90004, Staten Island, NY 10309, United States
Opening hours of CarCoverUSA, Inc.
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of CarCoverUSA, Inc.
"The customer service is TERRIBLE. It took me sending 9 emails to get refunded after 3 months of waiting on a refund. I emailed multiple times trying to replace my order due to me being a wreck and needing different seat covers. The email responses were completely rude and never once did I get an apology after stating how rude they were. I do not recommend ordering from the company. I got a new truck and will not be ordering my seat covers through CarCoverUSA."
"CarCoverUSA, Inc, a dealer with many product lines has a poor return policy if you are not satisfied with the product. First if there is a defect, this dealer sends you to the manufacturer who then disclaims a defect. Then you are stuck with a 20% restocking fee plus shipping. Look elsewhere and check return policies. Second, EVEN IF YOU RETURN THE ITEM THEY DON'T GIVE YOU A REFUND. I RETURNED THE ITEM AND WAS NEVER ISSUSED A REFUND! Also consider if they are giving you a good price its too good to be true. The cover king seat covers ordered from this dealer were a poor fit and disappointing. The quality has gone way down. Cover king does sell on their website too. No go for their product. AND YOU WILL NOT GET A REFUND EVEN IF YOU RETURN THE ITEM. NOTE THE COVERKING SEAT COVERS ARE NOT ACTUALLY RETURNED TO CAR COVER USA, THEY ARE RETURNED TO COVERKING. And their response that the wrong product was ordered, well Car Cover USA did not offer an exchange. In any event the product sucks and is not worth the money."
"I ordered seat covers both front and back for my truck. Paid $700 for custom seat covers. Recieved made in Mexico covers of low quality. Also, I accidentally ordered wrong size for the rear. So I was gonna swap for correct ones. They gave RA#, but would not in any way even help with a return shipping label. It cost me $100 to return. That is messed up. I don't mind paying for return shipping, but they should at least help out some for customer service. Now I'm waiting on the rear covers and still waiting on original paid refund. Plus out another $100 and paid shipping again. I have never dealt with a company who would not help out a customer with returning product. I will never order from them again. They lost a customer. I would have bought floor Mats and seat covers for wife's car. But they lost my business. Tip for consumers: They will not cover return shipping or even help with a shipping label. Refund policy is horrible. Nothing is custom as promised. Made in Mexico. Edit of review after response..... Funny how you respond to customers. Instead of apologizing you post a defensive comment.. Folks if you look, that is how they respond to all the negative comments.. And there are quite a few. Dont buy from them. What happened to customer is always right? Yes I did purchase from you ..my email is different than Google account and Google don't let you post with yahoo account. You offered to pay restock fee. You would not help with a shipping label. Even tho, I said that I would pay you for it. It cost me $100 to return because you would not send me a label. Work with your customers. Ive never had a company not provide a return shipping label. After all i was reordering from your company. You could have sent me a label and had me pay you for shipping when I reordered the correct seat cover. Because you refused to help it cost $100 to return. When you could have sent a $15 label. Also, as soon as I get home... I can and will include pictures of my receipt and pictures of seat covers that show .. Made in Mexico.. They are not custom made covers."
"I purchased a car cover almost a year ago, the car cover arrived to Hawaii in a reasonable amount of time, the product fit my car perfectly, it has performed as expected. I am now experiencing an issue with the car cover, it seems the material under side of the car cover has been shedding white residue and it started just recently, it is annoying because I have to wipe the car down to remove it which becomes a hassle, again this cover is not even a year old. Waiting to hear back from someone to help with my warranty claim. Wish me luck."
"We had a great experience with both product and customer service. We have a 2022 Polaris General XP 1000 4 seater. We got the 150 cover and while it technically fit, it was too snug in pivotal points with no extra room to spare. We exchanged it to the 162 size, fits perfect with room to add light bar of you want. Fits all the way down all 4 tires, room around and above cab without being a parachute. Customer service was great to deal with for the exchange. The cover has already gone through high wind and rains with no problems. We have no intentions on trailering with it on though. Mother nature is stronger then any fabric and thread."
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