Pep Boys,

65 Court Street, Hackensack, NJ 07601

"Came in at 11:30 am to get all 4 tires replaced. The representative told me it will take up to 2 hours. I left and came back at 1:45 pm, and was told the car wasn't ready but it's on the lift getting worked on. I later asked at 3:15pm how much longer will it take, I was told about 25 min. I finally became fed up and asked the representative about my car, and that's when I was told my car was ready. There was no sense of urgency or respect for the customers time. I’m no mechanic, but I know it doesn’t take 4 hours to change 4 tires. If they are short staff or things are taking longer than usual a simple status update can help, instead of the customer asking how much longer. As I read other reviews it seems like this issue is common and nothing has been done about it."

"I called at 8:00 A.M. to make an appointment. The employee told 11:00 was good and I made the appointment. I showed up 5 minutes early. Checked in, gave my keys. Guys said should be 1- 1.5 hours. It's now past 12:30(1.5 hours later) and my car has not even been looked at yet. I myself have an appointment for my work and now must leave because I can NOT make appointments with my customers and then show up 2 hours late. It would be bad for business. I would have no more customers to help if I conducted business this way. Makes me wonder how you have any customers left... If you would like to discuss this further, you can contact me."

"This place is VERY dishonest. Fernando doesn’t know what he’s doing. He gave me the wrong price saying my diagnostic check was going to be $59.99 then Hugo said it was $49.99. The staff is super incompetent. Nobody knows what’s going on in there. I called on three different occasions to schedule an appointment and they didn’t even check my car after sitting there for 45 minutes. I had a 9am appointment and I spoke to the manager Zach and he said that he would help me out and they just ignored me while I was there saying it would take two hours to fix and then just stayed in the mechanic shop laughing and talking bad about the clients. I WILL NEVER GO TO THIS LOCATION EVER AGAIN. THE CUSTOMER SERVICE SUCKS AND THEY ARE SUPER UNPROFESSIONAL!!!! Don’t even waste your time they rip people off!!!!!"

"Made an appointment for 12:30 for 4 tires to get installed. Got there on time and was told there was a wait. I told them I had somewhere to be by 4. Car was taken in and held until about 3::25 to be worked on and was given to me at 4. 3.5 hours of waiting for tires to be installed after letting them know I had to be somewhere. What's the point of making an appointment if I'm made to wait3.5 hours. I can understand if I had dropped off but told them I had to wait and I had an appointment over 3 hours ahead. The job took less than half an hour. Now they are charging to check for a possible problem you think might exist and credit the amount if they fix it, if not, then you are out $$$ if there's a problem or not. This place was very good and friendly but has been going downhill. I seldom go to this franchise, only if needed."

"Took my car in for new tires. I asked for the same exact tires, Jerry agreed and took pictures of the current one. We realized that he gave us totally different cheap tires instead of the ones we asked for. We went back the next day after realizing this, and he completely acts like he doesn’t know what we’re talking about. Unbelievable. It’s really ridiculous how they just hire anyone to work for companies like this. Do not recommend getting anything here."