Dunkin' 531 Van Houten Avenue, Clifton, NJ 07013

"Worst place to order coffee.My order was wrong in all ways. I asked for a plain bagel with cream cheese.They burn it, cream cheese was enough for five other bagels.The coffee was pure water. This store used to be the best before,now I'm sorry but the crew in the morning is the worst of all."

"Ordered my drink and it was wrong. It’s basically stealing when you order in the drive thru and don’t have time to sit and correct the order. Especially when you pay extra for certain things and don’t receive them."

"Update 11/04/2023 After noticing a remodel happening, figured give the place another try. While the staff is much more friendly and clean, they get my order right now, and the donuts are really fresh, the service is a little slow and the coffee seems to be watered down — hot or iced. There is still no ATM, but they gladly take card without hiding the credit card machine. As a result, I’ll increase my rating to 4 stars. Improve the coffee and you’ll get 5. UPDATE 11/13/22 About 5 months after writing this, I used the drive thru here because I needed to get to work quickly and its near my house. No one else was on line. When I pulled up to the window, the clerk charges my card, but forces me to take a lap around the store before getting what I paid for, and even better, he forgets my coffee. This is pathetic. I’m done with the childish games at this location. I wish I was making this up. Read below for more pathetic games and screw ups. ORIGINAL REVIEW This restaurant used to provide good quality service until they changed up the management team. This location was fast and on-point. In fact, the manager Safi knew I lost my wallet in the store at the time once and asked me a week later if I found it. Unfortunately times have changed. To start, they got my order wrong twice in the same week. First order was for a medium cake batter iced coffee, but I got a small black coffee instead. Two days later, I ordered a sausage egg and cheese on an everything bagel, but I got an plain bagel with cream cheese. Even better, the staff cannot comprehend as I literally had to say my order three times in a row extremely slowly like as if I am talking to a child. Finally, after going through that order, the manager refuses to charge my card at the register, despite the machine being visible this time and a hidden one that is fully functional, and forces me to use the self checkout machine and start from scratch, which brings me to my next point. The staff have purposely hid the credit card pinpads from the counter register, saying the register is “cash only” due to “policy”. They would swipe my card under the register at first, but the last time I ordered inside, they refused and forced me to start from scratch. I suggested kindly that they at least post signs making aware of the change, but they never listened. Also to add, one of the said self checkout machines was also out of order and being serviced by the manager. Even worse, I couldn’t pay with cash because they removed the ATM which was there for at least 20 years without notice. When I confronted management, they hostilely said to me this was a 'corporate policy', and refused to respond when I informed him every other location in the Clifton area if not the State of NJ allows you to use a credit card at the counter register. I wish this could be shorter or joking rn, but unfortunately I am not making this up. I feel the 1st graders at School 13 can get my order right and won’t play games like this. I recommend visiting the Dunkin in the Styertowne Shopping Mall nearby. The team there will take care of you with no jokes, games, or pathetic screw ups."

"This Dunkin’ Donuts closes 45 minutes before closing time. Only one I’ve seen them do this. 9:15 and everything was closed. When it clearly says closes at 10 pm"

"Worst DD. Constantly messing up orders. Went inside to get my drink and was ignored for a few minutes. A lady finally came and I told her I ordered a tea, but they gave me a coffee. With a attitude she corrected my order. Place was filthy and flies everywhere. Never going to this place again."