Universal Standard

"As a plus size person, it is super disappointing that this is appointment only. It is hard enough to find clothes that fit, and when another barrier is added it is really frustrating. I have bought US online and I like their things, and when I got to New York, I was excited that there was a store here. I also really needed some things because I am a traveler and some of my clothes had been ruined on my trip. But nope, I can’t just go shop. Have to make an appointment. Super frustrating, and lost a $$$ sale from me."

"Ok so I have never had a one on one fitting or stylist appointment before. But now I am spoiled. Jayden was absolutely wonderful. Took the time to go over things and tried on a bunch of different styles. Narrowed down to several things. Cannot wait to get my things soon in the mail. Need to understand that this is not a normal store where you try on and take home same day. Think more like back in the mid century where people would go to the dressmakers and see different designs and have them made. This is modern version of that. The brand has a huge size range and is truly inclusive unlike most brands out there that are really only for straight sizes. In trying on the clothes you can tell this is not "fast" clothing. The quality is exceptionally good for the price point. Jeans in the 120 range (one plus size store I shop at jeans are 80 to 90) so are not much more. Good fabrics like linen and cupro. Nice styles too from casual to more work minded. Definitely glad gave them a try."

"I love universal standard. I have spent a pretty sizable amount of money there, some might call it a small fortune. I have always been happy with their customer service and the quality of their clothing. Their mystery boxes are my favorite. I love a surprise. Had the most recent situation not happened, they would always get 5 stars from me. I ordered their most recent mystery Box the minute it was released, A-day or 2 later they released a promotion for the first 200 to purchase a box ( Which I obviously was because I purchased my mystery Box before they ever added the promotion). I contacted customer service and explain the situation and asked to add the code to my order so that I could get the surprise gift, since I was clearly one of the first 200 to order, and they told me they could not add codes once a purchase was made. That seems ridiculous, Especially for such a loyal customer. And I am incredibly disappointed with the outcome of this. I know it seems trivial but It really just feels very unfair."

"I had a wonderful experience there. The Retail Experience Manager, Kate was fantastic. She helped me pick out pieces based off my personal style and needs, was very attentive and informative. Wish all my shopping trips were that good! Lol."