Route 22 Honda Service & Honda Parts

"My first time here I was greeted by two staff members very helpful very nice. The car was in for an oil change after dropping off the car I got a phone call stating of the car needs more maintenance. The only additional thing I added was the tire rotation few hours later I wasn’t able to get no one on the phone to check the status so I went back picked up the car. Everything was OK. Got home check everything out, I was given a inspection report stating that everything was at level. Everything was operating specs, but it wasn’t even the washer fluid was topped off, so why give me a report stating that everything was checked and topped off and everything was in good specs what kind of technicians do you have people pay their money and don’t even get the service but let’s forget about that so if I would’ve never checked and if I would’ve continued to drive or go on a long road trip because of my mind and the report that I have, everything is good, but it wasn’t so you could’ve put me my car in danger for your negligence SHM"

"I didn't feel any satisfaction. You know why? because nothing is fixed. He had already fixed it once and did the same thing again. and they tell me I have to wait. Wait for what ? that. Let something else get damaged. I'm sorry but I find it so stupid. At least keep the car and follow up on the problem. and not wait for it to get worse or could damage another piece. You can keep the car and look for where the engine problem is. and not let it get damaged anymore."

"I can honestly say that I’ve never had such a pleasant experience at a car dealership as I did here. Adrian was such a great help. I came in expecting to service my car and ended up leaving with a brand new CRV. I tend to hate car dealerships because of its reputation but Adrian was very patient and he took his time to explain the process and made it less dreadful. I’ll definitely be recommending him to my friends and family. Thank you!!"

"Horribles service. Always takes at least 2:30 hours for ANYTHING including oil change, even though an appointment was booked. Now I have to return because my brakes were replaced and my car is making weird sounds that didn’t make prior to the repair. Brakes are also making unrecognized sounds. On top of this, the service “managers” don’t answer phone calls not return them when leaving voicemails. They clearly don’t care."

"The worst service ever I wish I could put 0 stars and I never leave reviews for anything. I had an appointment scheduled for 7:10AM, the first one here and I never got called up by an advisor. One of them was nice enough to explain what happened with the mix up of my car but told me it was being taken care of & that the advisor would call me when it’s done. People that got here AFTER me are paying for their services and leaving and I’m still here 1 hour and 20 minutes later…I went to speak to the advisor about how much longer and every question I have, he quickly cuts me off and give me a bland answer. This is exactly why I never even come to the dealership service centers for any work on my car….both the dealership & service center in HILLSIDE have made my experiences horrible."