Continental Auto Parts,

768 Frelinghuysen Avenue, Newark, NJ 07114

"Horrible customer service specially coming from the old lady , they send packages with tapes all over the parts and used it as an excuse to not return it ….. I try to show her proof of it and she didn’t even try to take a look at it. I really don’t recommend this place."

"UPDATE : the manager Jeanette was amazing she solved the problem even found a good solution I would definitely come back again !!"

"Never going to order from them again. Terrible poor buying experience. Had to call in about 6 times to get my refund."

"This is the most poorly operated Auto Supplier I have ever dealt with. I have placed orders in person, online, & via the phone & never have been given an accurate or prompt order. There will always be an issue, whether it's the fact that they can't find it or perhaps they mislead you into believing they had it, the part is often not in stock. On the rare occasion that the part is actually in their Newark location, I have been told that it has been shipped (even though it was a pickup) only to go back and forth a half a dozen times to finally be told, yes, the part is there. The process is never quick, never accurate, & the employees never know what is going on. Invoice numbers will pull up data, but you will often be transferred elsewhere. If you dare click Pickup ASAP and feel brave enough to pay for it online for a quick pickup be prepared to be disappointed. Not only did I do all that, but I called in to make sure that the person picking it up had no issues. He was told that "they do not pull parts after 4:30pm". A rather interesting statement to make when their operating hours clearly show 5pm on weekdays. Regardless, they 'did us a favor' & went to get it. Nope, sorry not in stock. We'll deliver it tomorrow to you by 2pm. But wait. What if, by some chance something were to happen? What is the worst possible scenario, I asked? (I've played this game before) "It's guaranteed to be there by Friday if anything were to go wrong." Well, today I followed up. It's past 2pm. "Sorry it's on backorder." Meaning? "Meaning we don't have it at all." Cool. So pay up front. Go pick it up yourself. Ask for it to be delivered with no rush, doesn't matter. This company gets people yelling at them everyday. Just stop in their Newark location for a show. Truth is, the employees don't deserve the nasty attacks they get from irate customers. This is directly on management. They simply do not care. To big to fail in body parts. Trust me, go elsewhere."