Panera Bread 1161 U.S. 46, Parsippany-Troy Hills, NJ 07054

"This place was a lot better when that one manager was here...she was always so friendly and kind to me and my guests. I think she left sometime in April or May of 2022. The store has really stopped being as friendly and efficient since then. The last time 2 times I stopped bye, my order was wrong. She knew it by heart! :)"

"Went to the Panera Drive Thru on Rt. 46 in Parsippany this afternoon. After waiting an absurd amount of time (the woman in the car in front of us was waiting about 10 minutes before she actually knocked on the drive thru window because it was taking so long) my mother and I took home our food. My mother ordered a Green Goddess Salad which is not supposed to have any tortillas strips in it. Unfortunately after she began eating it she saw that the store had accidentally put the tortillas in it. Now this is an issue because my mother has a gluten allergy. The tortilla strips caused her to have a reaction. When my sister called the store on behalf of my mother and was discussing the situation with the manager she was asked if we did drive thru or in store (she was not present). When she advised the manager she did not know she could hear an employee in the background being extremely rude saying something along the lines of “it’s not that hard just ask”. When my sister advised the manager that she could hear the rude employee in the background there was no sort of acknowledgment of the behavior besides saying “oh he’s just rough around the edges”. After they were able to pull up the transaction they advised my sister that since we were not in person they could not offer any sort of compensation as “we may be scamming them”. Needless to say I’m insanely disappointed in all of this. I have been coming to this location for years and never had such a horrible experience. They did not even offer any sort of empathy that they caused an allergic reaction due to their negligence. I will be reaching out to corporate to discuss this further as this situation should have not gotten to this point."

"One of the best Panera I've been to. Always fresh food, fast service and extremely clean. The unlimited drinks are an amazing deal and keeps me coming back 3 or 4 times a week The sandwiches are alway perfect and you can't beat the flatbread pizza! I'm getting hungry just talking about it."

"Great portion and service, super spacious and open layout. Updated 04-01-23 and 04-02-23: They started to skim on portion with the greek salad in value duet hence reduces to 3 stars."