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Mercedes-Benz of Morristown Service, Parts and Body Shop Facility, Certified Aluminum Repair
155 East Hanover Avenue, Morristown, New Jersey, United States
About the Mercedes-Benz of Morristown Service, Parts and Body Shop Facility, Certified Aluminum Repair
Mercedes-Benz of Morristown Service, Parts and Body Shop Facility is a premier destination for all your Mercedes-Benz vehicle needs in Morristown, New Jersey. Our certified technicians are experts in aluminum repair, ensuring your luxury vehicle receives the highest quality care. Visit our state-of-the-art facility at 155 East Hanover Avenue for top-notch service, genuine parts, and a wide selection of Mercedes-Benz accessories. Trust us to keep your Mercedes-Benz running smoothly and looking its best.
Photos of Mercedes-Benz of Morristown Service, Parts and Body Shop Facility, Certified Aluminum Repair
155 E Hanover Ave, Morristown, NJ 07960, United States
Opening hours of Mercedes-Benz of Morristown Service, Parts and Body Shop Facility, Certified Aluminum Repair
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 13:00
Sunday:
Day off
Reviews of Mercedes-Benz of Morristown Service, Parts and Body Shop Facility, Certified Aluminum Repair
"I had an excellent experience with my car service advisor Willie caldwell. His professionalism and thorough explanation of the services needed left me confident in the care my vehicle received. Timely updates and efficient communication made the entire process smooth. I appreciate his dedication to customer satisfaction. Big thanks to Willie caldwell ."
"NEVER AGAIN. I'm dissatisfied with this business. Despite waiting for months to pick up my car, they repeatedly misled me about its readiness, citing delays in parts or rescheduled days. The body shop manager showed no concern when I addressed the issue, and the front desk lady was rude, making sarcastic jokes about charging our credit card a significant amount. Overall, a disappointing experience."
"I’ve gone to MB of Paramus (where I leased my vehicle, MB of Edison (closest one to me) both with the most terrible customer service. Trying out the Morristown location was the best decision I made! Julio was informative, patient and very detailed when explaining things to me. Definitely will be back."
"Update: The business has continued to lie to us. Nelson the assistant manager offered us a refund for the repairs made but then went back on his word. When such a fatally serious mistake is made, how can you trust the integrity of any work that was done at the time a service? What other safety protocols were missed? This is mechanic negligence and we should be refunded as promised. Original review: We had a horrific experience with this service center and feel we need to warn others since they gave us our vehicle in a fatally unsafe condition after performing service. We had work done to our Mercedes SUV and upon pick up when installing the car seat for our child, we noticed the service center had failed to properly secure the seat belt. The bolts were left on the floor of the vehicle. The vehicle was unsafe to drive- our child could have been killed in an accident if we had not noticed their mistake. What safety checks are being conducted if this goes unnoticed? We came back a day later to pick up the car once the seat belt had been fixed but there were still more issues. They also did not install the fuse cover (it was left on the floor), carpet (it was left untucked) and the start switch was left randomly on the seat uninstalled. We were told the car would be looked over but it was not. After the first mistake with the seatbelt how could you not care enough to double check the car for other mistakes? Who cares about snacks and a pool table when their mechanics can’t even give me my vehicle in a safe condition. I requested the manager call me to discuss this but he did not. He called me two days later only to ask for the loaner back, and never mentioned the issue until I brought it up."
"I’m not satisfied with the service provided(( The car was taking to the services on Wednesday with promise that I’ll pick up on Thursday. On Thursday, when I called to ask when I could pick up the car, the adviser said that the car was not ready and he was going to call me tomorrow. On Friday, I called about 3 PM to ask again how soon I could pick up the car, but I was kicked to voice mail which said that adviser was off today. I called the service itself, but they said that the car was not ready and I would be able to pick it up only on Monday. For five days Mercedes service didn’t provide a loner car, so I need to manage myself what car to use (taxi, friend’s car). I also didn’t receive any notifications on my App on Thursday and only on Friday when I started to call them I was getting notifications that my car was unlocked. So, I assumed that my car was in the services on Wednesday, Thursday, and until 3PM on Friday untouched. On Monday, when I picked up my car, a got an error on the cluster panel which I didn’t have before and adviser said that was ok. I don’t think that’s ok giving back a car with new errors after the service. In conclusion want to say that I would never expect that bad service to each a luxurious vehicle."
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