Pep Boys 1449 U.S. 46, Parsippany-Troy Hills, NJ 07054

"Had my car towed there on new years day . Was told they would not be able to take anymore walk ins. Which I was okay with. But then received a call a few hours later saying they were able to work me in and my car was done. Thought that was really awesome. And the car runs great. Thank u"

"We just got back from vacation on Christmas Eve with and lost our power steering. So grateful that the technician and manager got us right in and on the road in a few hours so we can celebrate the holidays with our family back home. The staff was always keeping us updated, empathetic and just an awesome experience."

"Incredibly kind, helpful, communicative, and quick service. My wife & I were very distressed about the situation with our car and they made sure to be very quick and efficient in their diagnosis and repair. They even were able to get the part we needed replaced in quickly given the holiday (2 days instead of the week that the dealership quoted us). We couldn’t be more appreciative and satisfied with the service. Thank you Pep Boys."

"Pep Boys, Rt 46 Parsippany has the best staff and technician. They were honest, quick and reasonable. Every one I encountered, from my first inquiry phone call with Maurice to the outstanding service with all those who greeted me and worked on my car. They explained and showed me everything that actually needed to be done to my car, they did not push to oversell me on things I did not need, but informed me of all that was necessary and the options I had. I highly recommend this particular location of Pep Boys."

"Update: After the last repair, the engine still makes strange noises and shakes. I opened the hood and saw a big crack on one of the pipes!!! How can I get a $1400 repair service that can overlook the cracked pipe next to the engine? Their services price are significantly higher than the market average, and they will deceive you into adding unnecessary services. To fix a misfire engine shaking issue (we'll assume their diagnosis for now), needed to replaced the spark plugs, and they forced me to add some other services, costing $1700 after so-called discounts, which I paid $1400 (I asked several other shops, even a dealership, for the same issue repair, and the market price doesn't go above $1000). I understand if pep boys has a higher labor cost, and I can even understand charging a bit more when my car couldn't move. But is it not outrageous to charge almost double when they see a young woman who seems to know little about cars bringing in a problematic vehicle? Also, I don't understand why the engine problem occurred after the first time I got an oil change from them; there shouldn't be any connection, right? I don't know if other Pep Boys stores are similarly cheating customers, but I will make sure EVERYONE around me, my neighbors, and colleagues know about my experience. I hope this helps everyone avoid unnecessary losses!"