Sam's Club

"Phone rang for 4 minutes before clerk finally answers and when I tried to ask about wait time for answering clerk hangs up on me . Presently trying to call back( 4 minutes) then phone just phases out. 1/9/24 12:22 . Tried calling number on membership card, just get the run around with unnecessary prompts."

"I went with a friend, I'm a widow and love alone so it's hard for me to comprehend buying in this bulk but for families the pricing and selection is great ! I forgot how much I enjoy wandering in these club stores."

"The pharmacist filled 2 prescriptions at last minute. Right before they closed the script was called in and they had it filled withing a few months nutes. Excellent service."

"I live in Maryland and visit my father frequently. He lives in Danville VA . Takes just over 5 hours driving to get to Danville VA. I have a Costco membership and a BJ’s membership. I purchased a membership for Sam’s club because Sam's club is the only game in the town of Danville VA. Now I have 3 membership to big box bulk stores. I decided to visit Sam's club in Danville last weekend. I didn’t know what to expect. Usually Costco greets you and BJs does as well and employees of them are happy to see customers as we are all paid members to shop there. My two brothers and myself walked in right around 11 am. We decided to purchase a few pizzas from the cafe and a few hot dogs. No problem with the hot dogs but the cashier Tiara informed me that the pizza I was requesting couldn’t be made. We wanted a combo pizza and a pepperoni to go. She was nice enough to tell us they couldn’t make the combo pizza at that time. I was willing to wait and shop longer. She kept pointing out on her paper with the scanner gun that they could only make cheese pizza and pepperoni pizza at this time. I think she was upset more than me that she couldn’t provide what I wanted for us as we have expectations as membership customers. Though there were slices available for combo pizza and what looked like a pepperoni and bacon pizza. I really wasn’t given a reason why the cafe could not prepare the two pizzas I was requesting. I’m not sure if the reason was the cafe being understaffed or that they were not prepared with the ingredients. I did ask Tiara for her name. She was nice and gave it to me. In no way is the cashier responsible for what the cafe cannot produce. I’d like to get a combo pizza and compare it to what Costco used to make. I understand that cheap eats are cheap and should not mean less quality but the two pizzas we did purchase lacked sauce . We will give it another try this upcoming weekend and I will submit an updated review."

"Customer service here today from Brad was excellent. Bought (100)+ boxes of holiday candy and they handled everything from start to finish including loading it in my car. Store was clean and well organized. I'll be back"