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BioScrip Infusion Services
5365 Robin Hood Road, Norfolk, Virginia, United States
About the BioScrip Infusion Services
BioScrip Infusion Services is a leading healthcare institution located at 5365 Robin Hood Road in Norfolk, Virginia, United States. Specializing in infusion services, this facility provides top-notch medical care and pharmacy services to patients in need of specialized treatments. With a team of experienced professionals, BioScrip Infusion Services offers a wide range of therapies and medications to improve the health and well-being of their patients. Visit this state-of-the-art facility for all your infusion needs and experience the highest level of care and service.
Reviews of BioScrip Infusion Services
"I could run out of good things to say about them. Courteous and extremely professional staff. Very friendly and much sooner than expected delivery. I was bed ridden and the driver waited those few 5 minutes for my son to get in the house. I am so grateful for all the have done."
"My son gets services through this company. I highly do not recommend! They were taken over by option care health a little over a year ago and everything has gone downhill. They don't send anything out on time, I'm constantly getting calls they can't get a hold of the doctor for orders so I end up having to do all the work to get it. They have had to have a third party company with nurses come in because they can't keep nurses. When I call usually weeks ahead to confirm if they need anything insurance or doctor wise they say we are good to go when they aren't. They have tried to bill me because they didn't make sure(even though I called yo verify and I got a good confirmation) they had an up to date referral for insurance. I don't understand how every single time they need a doctor order "they can never get a hold of a someone and no one calls us back". Every single time. This is just a quick overview I have lots of detailed complaints and anytime I call it doesn't change anything."
"Do NOT go here! Avoid this place like the plague, unless you like dealing with rude receptionist, unreliable staff and people who will straight hang up on you on the phone. My doctor sent me here for my infusion treatment that I desperately needed. My only scheduling conflict is that I work 4 days a week and am only off on Thursdays. Apart from that I never ask for anything else. Trying to get the 1st appointment was a NIGHTMARE. No one would answer the phone or call me back after I left a voicemail. Three days later I was finally able to get through, then they said they could only schedule me 2 whole weeks from today. Once I finally got to my appointment things went rather smoothly. The receptionist (while rather flighty) seemed nice and my nurse was caring as well. The issue that really grinded my gears was when I explained very carefully and clearly that I was only available on Thursdays the nurse went ahead and scheduled me on a Friday instead! I again explained that I was only available on Thursdays so the nurse said she would change my appointment to the correct day. Well guess what? Nope! My appointment was still on Friday, so not only did they lie to me, they also jeopardize my health with their carelessness. I came in on the Thursday that was supposed to be my appointment day and caught a nasty attitude from the receptionist. Guess she was having a bad day, which I can understand. The nurse I saw previously apologized for not moving up my appointment and was able to care for me, but the fact of the matter is that they failed to care for their patients and lost all my respect. I can't believe this practice is still in business with such incompetence. I truly believe these people do not care about your well being. I normally never leave a review on anything, but I felt the need to share such a horrible experience."
"I had a pic line from March 1 to Apriil 20th. I had my infusion medicine delivered every week. They were on time. HOWEVER, there billing company is a mess. If I could file a complaint with the BBB I would. They are not members. For a person going thru a serious illness with a company that just randomly charges you is a shame."
"I have POTS and hEDS and needed saline infusions 3x a week. I also have terrible veins and my IVs kept collapsing. BioScrip researched a solution and then contacted my doctor to make it happen. Their nurses found a way to fit me in whenever I needed help and answered all my questions. I have since had a power port implanted and they walked me through the entire process of accessing and caring for it. While I’m not thrilled to need their services I’m very pleased with the excellent, kind, professional care they provide. Supplies are delivered quickly and they call to check and see what I need. Great company!"
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