Kroger Pharmacy

"I normally go to a different Kroger but my doctor called in this prescription to the location closest to them. I waited for about an hour (in their store) and then asked if the prescription was ready. They said it would be later in the day. Later in the day never happened, so I called in an hour after they opened the next day, still not ready. She said they were slammed and understaffed so she would get to it "eventually". I asked to have it transferred to my Kroger which could get it done in 20 mins and she got huffy with me and said it can't be transferred since it's in process and hung up on me. She's probably the reason they're understaffed. No one lasts there because she's a....never mind. Read all of the comments here and you'll get the picture. Switch to the Kroger at Staples Mill if you're able. The staff is super friendly and service is fast."

"This is the worst damn pharmacy I've ever been associated with!!! Tonight when I called their employee AJ instead of assisting me and helping me find the solution to the issue she hung up on me!!! I'm hoping that when I speak to management tomorrow they're not as poorly business oriented as she is!!! We will be most definitely switching our pharmacy ASAP!!!"

"A miserable experience. This pharmacy will require you to make up the difference in patience that its staff lacks. It's obvious that management doesn't give them the tools they'd need to succeed and so they get the short end of the stick along with people who just need their medicine. It's been like this for a full year, longer if you read the other reviews. Considering how common these complaints are, the only conclusion is that the management can't be bothered. Go anywhere else if you have the option."

"Option for no star would be better. Prices are great but always give them at least 1-2 days to get prescription ready. Have had to go by 2-3 times before its ready. Was told would be ready Monday by 2, went by Tuesday at noon and wasn’t ready. I said if I come back in an hour would it be ready and they said yes. Returned at 12.50 to be told it wasn’t ready and they are closing for lunch. Having to sit until 1:30 to see what the outcome will be.UPDATE… Waited until the reopening and then had them overcharge me $27. No apologies for the wait or the overcharge. Truly disappointing to see a total lack of customer service and don’t care attitude at this location."

"Drive through is now "permanently disabled." Also, it seems the management has been trying to run a skeleton crew here for many years - even before COVID. Most of the negative reviews are related to poor staffing and employees. The pharmacy completely shuts down for lunch - they don't rotate shifts like every other working person at a business."