Kroger Pharmacy

"They were very professional and had what I needed when CVS and Walgreens didn't. THAN YOU KROGER!"

"I’ve always been pleased by the Kroger pharmacy staff. They are always pleasant and helpful.. especially Susan. I’ve never encountered an unpleasant employee. I go There at least once a week"

"Staff was pretty rude. Couldn't be bothered to check my order, and were very dismissive. Wouldn't be going here if I had a choice. Edited- added two stars- if you go later in the day the employees are completely different! Susan and Haylee were great!"

"Susan is absolutely terrible. She is rude, has no customer service on her best days and should be in a different field...perhaps a call center position where she isn't client facing. After over 18 years of high level customer service, if I was her boss she would've been relieved of duty years ago. I switched from the Boonsboro Kroger Pharmacy in 2018 so just about 5 years using the Wards Road Pharmacy. This lady is cancerous, no professionalism....she openly complains about customers and to their face, she complains about the volume of prescriptions she has to fill, she complains about being short staff....like get the heck out of there Susan...you hate the position so much, please leave!!! Bottom line she is a problem, but is enabled by Blaine....he is another rude one. -I spent 10 years going to Boonsboro and had such an amazing relationship with the whole team there, gave Christmas and Birthday presents to all my favorite folks there....the whole atmosphere in this store Wards Road Kroger is just sad. They need leadership very bad. Susan, is quite the character, almost "scrooge-like" with a mix of spiteful narcissism! I wonder if this thought ever crossed her mind.....the customers coming to the place you call work, really aren't excited to be there either. It is not like we are stopping by a store for dog food, ice-cream or something else that provides pleasure. We are coming to the pharmacy to help with a medical problem.....quick thought maybe these folks don't have many daily interactions, so your rudeness goes a LONG way in how you make them feel!"

"Never an issue with Kroger pharmacy. Meds ready when stated. I even had the pharmacist call me twice back to back. He called and I wasn't able to answer. He waited a few minutes and called back. He needed to clarify something. He didn't have to go that extra mile. Med's always in stock, unlike Walmart on Old Forest Rd. They were always out of stock and wouldn't even call to tell you that is why the Rx hasn't been filled. Kroger pharmacy price's are MUCH LOWER than Walmart, Walgreen's, and CVS. I gave Walmart a gazillion chances to step it up and finally switched to Kroger, after comparing prices of other parmacies."