DynQuest Inc.

"I called to order a seat cushion for my wheelchair. Due to mistake I made I didn't check to see what address they had for shipping. I assume since they shipped me a wheelchair to my house that they had that address in their system. When I called to check on where the seat was it had been shipped to the Manassas address. It never dawned on me that they had that address. The seed had already been shipped out and sent can they quickly correct the mistake and ship me a new one to the right address. Their customer service is beyond exceptional. I worked in customer service for many years. A lot of your problems with customer service are you it's not them. And if you're dealing with insurance a lot of times it's the insurance plans. When my wheelchair broke they replaced it with no problem. You should be proud of your customer service team and be proud that they're working for you. Thank you Sean Keller"

"Needed some accoutrements for my CPAP machine. Not only did they have everything on hand, they were very helpful in selecting a new mask. The one they reccomended is far and away the most comfortable I've ever used. Real life savers!"

"Zero stars The woman working the front desk on the afternoon of 21 December 2022 told me that breast pump storage bags were not covered by Tricare. I thanked her and walked out to verify on the phone with Tricare that they are covered and the representative assured me they were. When I returned with the Tricare representative still on the line to explain my confusion, she told me that my claim would be denied and that I could still order the bags, but to expect a bill when the claim was denied. The DynQuest employee came across as unhelpful and unwilling to assist to figure things out, even after I asked her what my next steps should be so that I could return home with the supplies written on my prescription. To any new families looking to get a complete kit for home use, I urge you to go somewhere else. UPDATE: A few weeks later a different employee called to apologize and explained that bags were available and on hand, and that the employee I interacted with would not make the same mistake again. +2 stars for making the effort to reach back out and correct their error."

"Took it over a month to get my belly band my drs office ordered. Emailed them multiple times and they just kept forgetting to send it out and ignored most of my emails. They say they called me in the beginning but I had no voicemail or anything indicating who called or anything to call back. I had to contact them every time. I was told on the 6th it will ship out in 2 days and heard nothing until the 21st after I once again Had to email them. Then they said it shipped on the 21st. Now I am getting a email from them saying I am not telling the truth. Very unprofessional."

"I'd give them zero stars if I could. We originally had ordered from them early in the pregnancy. Insurance changed and we reached out and cancelled. They still sent us a pump a few months later. Several weeks after sending the pump they call and ask for payment on the pump as my former insurance company denied it. Then they ask us to pay to ship it back and blame me for not calling them. All this weeks after the package arrives. Lucky for them I hadn't opened it, but if I had it felt like they were going to charge me. In the end after lots of stress and phone calls they send us a label to mail it back, but absurd to make a mistake and then blame the customer and try to charge the customer. In the end they paid to ship back, but was a ridiculous process and added stress in a time when more stress is not needed. Instead of just hearing me out as a frustrated customer they blamed me for getting upset and asked if I had ever made a mistake too and got mad with me. Get your pump elsewhere."