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Fox Hill Village
59 Stapleford Way, Hampton, Virginia, United States
About the Fox Hill Village
Fox Hill Village is a premier assisted living facility located at 59 Stapleford Way in Hampton, Virginia. Our institution offers personalized care and support for seniors looking to maintain their independence while receiving the assistance they need. Our experienced staff provides a warm and welcoming environment where residents can enjoy a variety of amenities and activities. With beautiful surroundings and top-notch care, Fox Hill Village is the perfect place for seniors to call home.
Photos of Fox Hill Village
59 Stapleford Way, Hampton, VA 23669, United States
Opening hours of Fox Hill Village
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Fox Hill Village
"Take a moment to read the other reviews too, it's not just me. The leasing office is horrible at communicating and responding with/to their residents. I never hear back from them unless I physically walk into their office, which is closed by the time I get off during the week and closed on the weekends. It takes constant berating to get the leasing office to do anything. Like depending on children to take care of your home. That's me putting it nicely. The maintenance guys are nice and over run with work orders from what I hear. Seems to be a management issue, they're so detached from their residents. 7/10 on the buildings themselves. 1/10 on the management."
"This is by far a horrific experience. I’ve waited to give a review because I really was hoping to have a better experience. I was lied to or misled initially by the Staff about move in date and had to keep calling everyday for a week until I finally got a proper response. When I called the manager would tell me she would call back but never did, so from the very beginning the communication / customer service with management was dreadful. My apartment had issues ( such as toilet not flushing and washer/ dryer leaking, exposed base Board nails and shaking staircase) upon moving in that were not addressed up until a month after move in. I wasn’t ever given my extra key until a month after move in. Renovations that were promised to be made were not. Washer and Dryer that was requested to be fixed was actually not fixed or fixed incorrectly and had water leaking all over the kitchen and living room; Water also leaks from ceiling light. Response from maintenance is taking over 4 days. I’ve recently placed a request last week that still has not been addressed; I’ve tried to use the emergency number for maintenance however no one showed up or called back for the entire weekend. Also the managers display no remorse for their terrible customer service skills and lack empathy towards these poor living conditions. This has been my experience here so far. I hope others who have recently moved in have had better experiences."
"I won't review the apartment itself as it's going to be renovated once I move out so it wouldn't be relevant. I do know a lot of work is being put into the renovations so I think the next tenant will be happy with the results. Maintenance and management respond quickly to questions and concerns. The complex is quiet and pet friendly. If I ever needed to come back, I definitely would."
"The first 10 months of my lease I LOVED living there Judy and Will who previously worked in the office were amazing. I initially renewed my lease to stay another year. I ended up getting a job, and had to move put in my 60 day notice to vacate and was told I had to pay a two month termination. The new manager was no help at all, and was very rude and short with me. I emailed the owners three times about my situation and received no word. I was informed by the assistant that my notice to vacate was not accepted just to find out the day I turned in my keys that they waived the fee and the notice was accepted. I just wasn't informed. The communication is lacking in the office and so is the respect as far as the manager is concerned. Deanna in the office is very nice though! Now I'm being told they are charging me $452 in "damages" after I walked my spotless apartment with their very own maintenance person who said my apartment was in great condition, and I would have no charges. Today I called the apartment complex 10 times, and emailed them and have heard nothing back from them at all to get to the bottom of this. If i was asked about this place 3 months ago I would totally say move here if you want a nice apartment and great neighbors, but the leadership is terrible now so I wouldn't recommend it. Maybe now that I had to result to leaving a bad review someone will give me a call back."
"Been living here almost 2 years. Should of seen the red flags when refused to move us when we told them about a rodent infestation which is a problem at a lot of apartments here according to neighbors. Said over and over again they would fix it but the problem got worse. Only after my husband threatened to sue did they move us. Washer and dryers are terrible we have been through 3 washers and 2 dryers and they always make it a problem about getting them replaced and when they do replace it, it takes them over a week. Can’t even put in a General maintenance request to get something fixed without going to the office 4-5 times before they even decide to look at the problem. There a huge trash problem which just piles up for days and smells terrible (FYI you pay for trash). The office lost our pet deposit and forced us to pay a second time even though we had paid it the first time. There is a lack of communication between the property managers in the office, you go to one for something and the other has no clue about it. Plus more issues. Save yourself the visit, don’t live here. This place should be black listed for all military members."
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