Bon Secours - South Chesterfield Family Medicine

"Where do I begin. My very first visit, Dr Grady seemed very uninterested in me as a patient, never made eye contact or smiled. Front desk staff was very dry to say the least. Prior to my follow up I called in for a question in reference to medication, that happened to be a narcotic medication, and immediately they made an assumption, cut me off and stated they aren't writing any prescription for pain medication. I politely stated that WASN'T the reason for my call. Rushed to get rid of me and just referred me to an ER. I called today to confirm the time frame of my appointment and it was rescheduled to a later time today, which was perfect. As I was showing gratitude and appreciation for not changing the date, AGAIN I was cut off and rudely told to just be sure I'm there at the specific time because they've been having issues with first time patients not showing up. Every time I try to give these situations the benefit of the doubt they find a way to show me they're just unprofessional and gives me a bitter taste about this practice. Just try your luck somewhere else and save yourselves the frustration."

"I love Dr Grady she is absolutely amazing. She is extremely thorough and the nurses and the receptionist are super friendly and very helpful. I have a lot going on medically and she was very understanding and never rushed me and is a great listener!! Highly recommend her and this office!!!"

"Never available go somewhere else they stay booked months in advanced which is ridiculous they never have same day sick visits they are literally pointless go somewhere else"