Roanoke Family Medicine
3390 Colonial Avenue, Roanoke, Virginia, United States
About the Roanoke Family Medicine
Roanoke Family Medicine is a trusted healthcare institution located at 3390 Colonial Avenue in Roanoke, Virginia, United States. Our dedicated team of medical professionals provides comprehensive and compassionate care for patients of all ages. From routine check-ups to chronic disease management, we are committed to promoting the health and well-being of our community. With a focus on personalized treatment plans and patient education, Roanoke Family Medicine strives to empower individuals to take control of their health. Visit us today to experience quality healthcare in a warm and welcoming environment.
Photos of Roanoke Family Medicine
3390 Colonial Ave, Roanoke, VA 24018, United States
Opening hours of Roanoke Family Medicine
Monday:
08:30 - 16:00
Tuesday:
08:30 - 16:00
Wednesday:
08:30 - 16:00
Thursday:
08:30 - 16:00
Friday:
08:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Roanoke Family Medicine
"This is a very bad and very unpleasant place to be… the doctors and PAs are all very unhelpful… doesn’t listen or care about their patients. The waiting time is always 45 - to 1 hour, or more. All stuff are very rude and unfriendly. They also double bill you all the time… the secretary accidentally admitted to us that, they send you a bill in the mail on the same day that you visited, even if you paid in full that same day person already because it’s automatically done. The whole place specially the restrooms are super filthy - there’s pee and stains everywhere! Avoid coming here at all costs!"
"I would never recommend this practice to anyone. You should look elsewhere for a doctor. I schedule a new patient appointment with the Nurse Practitioner who was the only one taking patients. The building is old and they don't do much upkeep with it. It looks and feels unclean - stains everywhere. I had to use the bathroom for a urine sample and there was visible urine all over the floor and toilet (it was obvious the floor hadn't been cleaned in ages, as well as the sink). The paperwork I had to fill out was bad quality - I could barely read the faded ink. As a new patient, they never asked for my medical records from my previous doctor. The nurse helping me was asking about my medications in a common area instead of privately in the exam room. She was making inappropriate comments about my weight & blood pressure. She wore her mask around her chin and was obsessively rubbing her eyes. She wrote down all my vitals on a blank piece of paper with a pencil. When I explained my history of certain medications that didn't work well for me, the NP said "well, I wish there was something I could do to help you. Let me know if you can think of anything". I got a call a week after my appointment that was really confusing for both me and the nurse. Turns out, she had requested the wrong medication for me. It took over 2 weeks to get my prescription filled due to her mistake. I had to continually call the office for an update. I then spoke to the office manager about my experience and she agree that she wouldn't charge me. I still received a bill. I called several times to get an update and either couldn't get through to anyone, was placed on hold for too long, or the manager was out of the office and no one else could help me. During this 1.5 month debacle, no one ever called me. I always had to be the one to call them. tl;dr : the office is unclean and terribly managed, the nurse is inappropriate, NP has little regard for your health, and communication severely lacking."
"I've been going to Roanoke Family Medicine for many years now. Dr. Youngblood was the best. I started seeing Hannah after Dr. Youngblood retired. I love her. She is so nice. I really like her. The people at the front desk are really nice. Even though that are short staffed in the receptionist area they do the best they can."
"Recently returned to Roanoke, Dr. Ball was my physician before our move. I contacted office to be established for PCP for both myself and my husband. While Dr Ball is booked up they scheduled us with his partner Dennis who was very nice. He took time, answered all the questions was very helpful. Staff were nice there was some scheduling issues at first but they did correct them. Like everyone at this time they have staffing issues and they are doing the best they can."
"I called to set up an appointment and happened to see the google score when I was looking up the phone number and was shocked that it was sitting at a 3.8!!! I have been seeing Denis for several years and he has been nothing short of stellar. He listens to me, helps me and I feel I can truly open up to him about how I am feeling. I don't feel like a number when I see him but truthfully I feel like Im talking to a friend. The office staff is great , very warm and inviting and I have never had an issue and have been able to schedule timely appointments. The Medical assistance are top notch and very thorough and reflect the overall family care theme this practice offers. In general I just want to give a big thank you to everyone at Roanoke family medicine especially now during the covid world we are living in. They ALL deserve it!!!"
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