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Kroger Pharmacy
5007 Victory Boulevard, Yorktown, Virginia 23693
About the Kroger Pharmacy
Kroger Pharmacy is a trusted health institution located at 5007 Victory Boulevard in Yorktown, Virginia, United States. As a full-service pharmacy and store, Kroger offers a wide range of prescription medications, over-the-counter drugs, health and wellness products, as well as personal care items. With a team of knowledgeable pharmacists and staff members, Kroger Pharmacy is committed to providing exceptional customer service and personalized care to meet the healthcare needs of the community. Visit Kroger Pharmacy for all your medication and health-related needs.
Photos of Kroger Pharmacy
5007 Victory Blvd, Yorktown, VA 23693, United States
Opening hours of Kroger Pharmacy
Monday:
13:30 - 20:00
Tuesday:
13:30 - 20:00
Wednesday:
13:30 - 20:00
Thursday:
13:30 - 20:00
Friday:
13:30 - 20:00
Saturday:
13:30 - 18:00
Sunday:
13:30 - 17:00
Reviews of Kroger Pharmacy
"Prescription pickup that wasn't in stock when needed but was ready to pickup when they said it was delivered to the store and store is always busy"
"I loved Kroger Pharmacy before and never had any problems. The last few times unfortunately, the pharmacist or tech I spoke to (same woman) was unbelievably rude. I simply tried to explain TWICE that a prescription refill they had on file was not written by my actual doctor because he was on vacation and the on call doctor had in fact refilled it. I also explained that it was too soon to fill it and it would need to be held and rewritten by my actual doctor and I would take care of it. For some reason this made her angry and she finally just said, whatever, and I heard the phone slam down. And this was the second time she's hung up on me. First time, OK, lost the connection but twice?? She really needs to learn some customer service skills before answering the phone again."
"The Pharmacy has terrible customer service, they lie about when a prescription will be ready, they are slow and do not care about their customers. Took a week and 4 trips to the pharmacy to get one prescription filled. If it was a life and death prescription I would have died for how slow they are. The whole pharmacy needs to be replaced with people that actually care."
"My experience was with the Yorktown Kroger Pharmacy. Have been with this pharmacy for 15 years but I will no longer deal with them. For the past year it takes days to a week to get a prescription filled. Typically they don't bother to fill them unless you check on them a couple of times. The last straw was I called in 3 prescriptions on Monday night. As of Saturday morning only 2 were ready. When I asked why the last one wasn't filled they told me it was because they were under staffed. So you could fill 2 of the ones called in but not the 3rd because not enough staff. I was told they would make the 3rd one a priority and I should, not would but should, be able to get it the next day. I have always been very patient and tried to understand but this has gotten beyond crazy!! I will be finding a pharmacy asap. That should help with their heavy load!"
"Absolutely AWFUL!! I used Walgreens for as long as I can remember but had to switch Jan 2022 due to my insurance. I'm not sure if it is just this particular location or all Kroger pharmacies, but my experience thus far has been extremely disappointing. When I went to pick up my medication, the one drive-thru lane they have displayed an out of order sign. I went in only to be told it probably would not be ready until the next day. I asked, probably or won't to to guy who was behind the counter. Then a lady interjected and very rudely replied, "It won't be ready until tomorrow morning." No apologies for the inconvenience or anything. Ugh! Where is great customer service? Does anyone have a great work ethic anymore or just getting a paycheck. If you don't like your job then find something you do like. ****literally 19 minutes after I posted this review, I received a text message showing my medication was ready. Idiocy at its best!!! Why not just say, "ma'am it'll be about 20 minutes if you'd like to wait." I would rather wait than to get home, receive a text message only to have to get back traffic. It's silly & unprofessional."
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