Walgreens 1309 Richmond Road, Williamsburg, VA 23185

"Picked up a prescription for my dad today. Ended up with the wrong thing. He went to go return it and the pharmacist tried to tell him it was illegal to do so. I don’t know about everywhere else but according to the code of Virginia, prescriptions can be returned. My father did end up getting the refund, which begs the question, if it’s so illegal to return prescriptions how is there a process to do so? Does your pharmacist need to be retrained? Or was he lying to my father’s face?"

"The worst pharmacy I’ve ever gone to. Every time I’ve been here I’ve had to wait over an hour for any sort of service, whether that’s getting a shot or picking up a prescription. The pharmacist also has absolutely no customer service knowledge and is incredibly rude. I called to get an issue resolved, asked a simple question, and was immediately dismissed and sassed by the pharmacist."

"Worse than the BMV. Unforgivably understaffed morning, noon and night, easy to spend half an hour picking up beds. Has failed to correct a problem going on for YEARS with their system sending prescriptions to other branches out of state. I HATE going here."

"Very long wait times and poor customer service. I understand that staffing is currently an issue in pharmacies universally, however, there is no excuse for poor customer service."

"I went in to get a flu shot (third attempt because CVS seemed to be having scheduling issues). I was promptly greeted by the pharmacy technicians and confirmed my information with them. While I was waiting, a belligerent women at the drive thru harassed multiple staff members. The staff members kept their cool while handling her and other customers. I was able to receive my vaccine with no issues and was shocked and pleasantly surprised by how professional the staff continued to be. Everyone is short-staffed and everyone needs to be treated with kindness. I will definitely use this Walgreens again."