Kroger Pharmacy

"Does not deserve even one star. My family member was 5 hours from home visiting Harrisonburg and had a medical situation and so we ended up at MedExpress. My friend in which (owns a Pharmacy locally) referred us to get his medicine there as it was a Saturday late afternoon *5:20pm* and the hours of Kroger Pharmacy was open until 6pm and within walking distance. Talking with the pharmacist at around 25 minutes till 6pm (also closing hour) the pharmacist was working alone and said he was closing early and would not be filling our much needed prescription. The level of professionalism and care for humanity was a bare minimum as this pharmacist was more interested in getting out of the working Oliver office and onto his weekend. I also tried calling both, the pharmacy and general line for the store with endless ringing. I will be sharing this with several of my friends that own pharmacies and making sure all local residents yield from any RX transactions with “the friendly City” Kroger pharmacy. As Oliver Anthony says, “it’s a shame..”"

"The tech that was working on Saturday dec 17 her name was Mary , was so rude and had an attitude because she thought she could tell my mother how to take her meds when my mother has been taking them for years. Number 2 Mary lied to us and told my mother one of her prescriptions was a 90 day supply when it wasn’t. Then asked for an id for the same medication the pharmacist then corrected her and told her she didn’t need to see the id so Mary threw it over the counter at my mother instead of handing it to her. If that that’s the kind of people you have working there it’s no wonder why you guys suck. Mary needs to be fired immediately, you don’t throw things at customers."

"Kroger pharmacy is getting worst day by day. You will never get your medicine on time. With one employee Kroger run there pharmacy. Every time you go for pickup you see a long line for pickup and wait almost more then an hour or more, at the end your medicine is not ready. If you want to find out by phone no one is answer the phone ether."

"Absolutely abysmal. I don’t blame the employees of the pharmacy as much as i blame Kroger management. I have multiple medications needed monthly, and this place has the WORST retention of qualified individuals to run its pharmacy, resulting in your medications not getting filled or incredibly long wait times. Do NOT use this pharmacy for any reason whatsoever. They have had incredible turn over - and have such a lack of staffing. Your phones will NOT be answered; you will wait in line for at least 20-30 minutes on a given day. I tried to ensure a refill was made for three days - and no one answered. Then, the lines were so long whenever I’d go to pick them up, that I’d have to leave and return to work. In addition, I will say that the employees must not know what they are required to do or don’t care. I needed pre auths for certain medications and they swore up and down that they did them. I went to my doctor the same day and not ONE call had been made. Again, blame the horrid company and management and less so on the employees. It is absolutely terrible and your health will be at risk. Do NOT use this pharmacy for any reason whatsoever."

"I gave it one star because 0 isn’t an option. The pharmacist complained about doing her job to call CVS and have my prescription transferred per CVS policy. It’s been over a week and still hasn’t filled my prescription. I will be moving my prescriptions. Don’t waste your time."