Turning Point Counseling and Consulting

"They cancelled my first individual appointment because they didn't want to call the number on the back of my card to verify I was covered. They made an admin mistake and expected me to fix it for them. For couples counseling they double charged both the insurance and our card on file. Regardless of how good the therapists are they aren't worth the headaches and twice the cost. Avoid at all costs."

"Lisa has become someone I trust - she is earnest, caring and compassionate. Considering what a challenging area of work this is I am grateful to have connected with Lisa and recommend her if you are seeking support and understanding."

"To be a counseling office, they sure do not help people. They want to do the bare minimum and HAVE NO CUSTOMER SERVICE skills whatsoever! The receptionist in the Chesapeake office and the billing dept has been difficult from the very beginning. They are unwilling to work with you, unwilling to call the insurance company because it's the "patient responsibility" but even after I verified my benefits through the insurance company, they were unwilling to call the insurance to verify on their end. They charged my card $225 the first time and wanted to charge my card $130 for our therapy visit but according to insurance, I only owed $25 per visit (no deductible applied). Then when I canceled the visit due to them wanting to charge me $130 on my card for the visit, they charged my bank card $75 for a cancellation fee."

"Perhaps it was a bad day for Anitra Holloway. My appt was at 5:15pm and I arrived 10 minutes early. The doors were locked and lights turned off. I knocked on the glass door and waited 5 min and no one showed up. I called the number I used to make the appt and they called her, but eventually she showed up, perhaps 10 min later. We had a conversation and Ms Holloway mentioned on several occasions that these are my sessions, whatever I want to do. I was there because I didn't know what to do. I asked for homework and received NOTHING. If this is what therapy is all about, I'm good and will figure this out on my own."