Liberty Hill Pet Resort

"Love this place. Little far from my house fir daily daycare but I board my dog there and they took her of her every time. I wish the best hung area was alittle bigger and cleaner"

"Nice place, friendly staff, but I was misled on the price. I was given a price over the phone for 2 dogs, and when I picked them up I was charged per dog doubling what I had expected to pay. Won't do that again"

"Just toured the facilities and i look forward to boarding my two dogs in the near future and recommending them to friends and family. Under new ownership and they have big plans. Im excited to see their completed upgrades and provide a much-needed service to this wonderful community."

"*WARNING* I will simply state the facts. On 8/8/22 I boarded my 3 small Yorkies due to a out of state house hunting trip in which neither children nor dogs were allowed. My dogs were entrusted with the care of this facility until 8/20/22. We received a call on 8/16/22 in which we were informed that all of our dogs displayed symptoms of kennel cough. One dog was particularly unwell and was viewed as lethargic. We were asked if it would be ok if the dog could be scheduled to be seen by a veterinarian. We obliged and informed the facility of our local veterinarian's information. We received a confirmation call that informed us our dog would be seen by the vet on the following day 8/17/22. Our flight home had been delayed and we would not be home in time to retrieve "our babies" until after the facility had closed. The same evening on our way home from the airport we received another call informing us that our "pet was not doing well and not might make it through the evening if we did not retrieve him immediately". The "pet" in question was our beloved companion with no prior health issues to include a vet visit 3 days prior to being boarded with this facility. He entered this facility with a clean bill of health. At the time of retrievel our dog was found extremely dehydrated and hot to the touch, lethargic beyond movement, groaning, and could not walk nor move his extremities. The extreme nature of his condition was acknowledged and accompanied by a reminder of the bill due to the services rendered for the week of boarding. We rushed our baby to the nearest emergency veterinary facility in which he was diagnosed with sepsis pneumonia. Two days later accompanying a $5633.00 emergency veterinary bill, I was encouraged by the ER to contact the facility in order to establish a timeline of when the pneumonia had occured in order to make a life altering decision to allow my dog to continue life support or euthanize. No indefinite outlook could be diagnosed due to the lack of oxygen supplies to his lungs. He was in a oxygen supported kennel due to the lack of being able to breathe on his own. I was contacted by the owner after calling the facility. I inquired of the daily status of my dogs throughout their stay in which to establish the severity of not only the most ill but the other two diagnosed with health conditions. A timeline was not provided due to the owners inability to access those records "at the moment". I informed the owner of my dog's condition in which I was met with "I'm sorry" and akward silence."

"It's hard to review the experience that your dog had while you weren't there, but as far as I can tell our dog had a blast for the week we boarded her here. The staff was very friendly and told us that she really enjoyed herself. The extra activities like swimming in the pool and hiking were exactly the kind of things she loves to do. So this was a great alternative to traditional boarding, though a bit out of the way for us. Obviously that's not their fault. Our dog came back very exhausted, which tells me she got plenty of exercise. Would definitely use them again for extended boarding."