SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run
2633 Production Road, Virginia Beach, Virginia 23454
About the SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run
SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run is a trusted leader in the restoration industry, offering advanced training and equipment to clean and restore homes and businesses. Located at 2633 Production Road in Virginia Beach, Virginia, this locally owned institution is led by the Simeone family, with the second generation now at the helm. With a highly-trained team of certified professionals available every day, at any time, SERVPRO is the #1 choice in cleanup and restoration according to commercial and residential attitude and usage tracking studies. Trust SERVPRO of Virginia Beach for all your restoration needs.
Photos of SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run
2633 Production Rd, Virginia Beach, VA 23454, United States
Reviews of SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run
"Duane and his crew were great on the mitigation, the were neat, efficient, very responsive to my wishes. They organized my items and handled them with care, and in the end did a great job!"
"This particular place did NOT provide the best service for me. I specifically asked for an estimate prior to starting service, being that I was unsure if my insurance would cover my damages. It was important that I went with someone within my personal budget. The 2nd day servepro returned, I had to return to work and couldn't take off. They provided a lock box and came back the next day. I was under the impression the carpet was going to be saved. On the 2nd day, I came home to a nightmare. I was only told by the crew that they were leaving for the day, and the drying process was going to take a few days. What they failed to tell me was that the cut up 75% of my carpet, ripped up, and threw away a lot of my baseboards (which could've been dried and retained) and now gonna cost me over 1000k in labor and materials because special parts have to be ordered for what they ripped up. Holes everywhere, within a few inches of each other. Raw cement floors with the tac strips out that hurt my baby. Rugs were taken and what I was told "cleaned at the shop", huge chunks of wall pieces taken out that wasn't needed to determine if there was water damage or not and more. I was initially told everything should be done withing 4-5 weeks, close to Thanksgiving. The guy James (repair estimate guy) contacted me weeks later, close to Thanksgiving to start the repair estimate.....Then had the nerve to never come after we agreed on a ser time. No phone call or cancelation just had me waiting to finish the process. He finally came about a week after he was supposed to. To make matters worse, I get a bill for nearly 8k, not including repairs due immediately. Shortly after, I started hearing talks from the person who referred, that the company was looking to put a lien on my property. I hadn't even gotten the check from my insurance company yet. I attempted to speak to the owner "Anna C" and she was not much help. She came off defensive and took no real accountability for her team. She just provided a bunch of excuses as to why it is what it is & they did their job. My insurance adjuster never came in real time. He showed up a month later, so he didn't see everything when it took place. However, the owner of setvepro is stating somehow he agreed with the charges. I don't see how that could be if he came in way later. I had 3 other companies come out around the time this all took place, and stated this company overcharged me. They broke down everything that shouldn't have been done and how much it will cost me to fix it all. A few people also told me companies tend to do this when they know insurance is involved (allegedly). I believe they did all of this extra stuff with the intent of me also getting my repairs through them. However, a lot of what was done wasn't needed. Things that were deemed a "loss" could've been retained. I was then told that I should've stopped them when they knew da*n well, I wasn't home. My lawyer also found in their authorization forms that it states for the home owner not to be home during restoration services.... I was also told when I asked about an estimate. I was told it could range from 1k-10k, but that isn't what I was told. Then they stated that if I wanted an estimate, I should've asked for one prior to them starting services. But you just said I did ask and was told 1k-10k.. so which one is it?? The ball was dropped, and I feel taken advantage of . After speaking to other servepro companies and how everything is supposed to go, I can confirm the ball was dropped. They agreed to take of 500 and demanded to get their money in 10 days. If not, then the full price is due and making statements like court can be costly. It's unfortunate because I was such in a state of shock when this all happened and trusted I was in good hands with this company. Unfortunately, this wasn't the case."
"We hired Servpro of Virginia Beach to help us with the clean up and remediation of a tragic situation for our family that was unexpected. From start to finish, Duane, Lauren and the rest of the team at Servpro did an exceptional job. They did everything they said they would do for the price given to us in the estimate. The work was done to a very high standard; communication with us was clear, prompt and always friendly; and special requests were always met with a “can do” spirit and a “yes”. As with most projects, ours hit a bump in the road that was no fault of Servpro. The team at Servpro worked the issue for a few days and came up with a very clever and practical solution that got the matter resolved. We are delighted to give Servpro of Virginia Beach our highest recommendation. It was a genuine pleasure to work with them even under our very sad circumstances."
"Manny, Von, Dre, and Estaban... THANK YOU! It is always challenging when faced with home damage, but these guys were quick to get to work and dry my place out... for that, I am incredibly grateful. This team operated with a high level of professionalism and took time to care for my house like it was their own. I hope I won't need their services again, but if I do, I know exactly who to call!"
"This is a wonderful company to work with! I had some water damage and mold and decided to give this company a call. Best decision EVER! What really sold me was the project manager who came out to give me an estimate. Duane Dickinson of Servpro in VA Beach is ABSOLUTELY PHENOMENAL!!! Talk about professional!! He was very thorough and took his time explaining all the work that needed to be done. I got a few quotes from other companies but honestly, his knowledge, expertise and communication was what sold me! I would definitely use this company again in the future, truly the best customer service in Hampton roads. Quick service , accurate & professional… doesn’t get any better than that!"
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