ProTouch - Carpet Cleaning Virginia Beach

"Alex was extremely professional. He was flexible on scheduling, got the job done fast without sacrificing quality, and was very upfront about cost and expected results. Highly recommended."

"The owner does a good job but I can't recommend anyone I personally know to hire him for the simple fact that he quoted us more than what we saw advertised on the company website (post-service). We were referred to Alex by an honest business owner who previously cleaned the carpets in another home. Via text, Alex reached out to me directly from the referral and provided a quote to clean 4 bedrooms ($199) and stairs ($50). I did ask if he was outsourced or worked for the business owner, to which he stated he has "worked with" the business owner for 2-3 years. Shame on me for not asking for his website because what I'm going to share could've been avoided. When he arrived, the aforementioned quote via text for the bedrooms and steps was confirmed; but I was a little surprised that the hallway wasn't included in that price as we've never hired a carpet cleaning company that itemized a hallway (he quoted $20 additional during the inspection). No big deal. It has been a while since we've had the carpets cleaned so charging for hallways may now be standard; but a first for us. I should've asked before the appointment; and he could've and should've offered up the optional service and charge when I initially made the appointment. Who wouldn't want or expect to have the hallway done if you're already cleaning the steps and bedrooms?! I then asked if he had military discounts to which he stated the price he gave was already discounted and military would be more. He then offered a deodorizing solution for the bedrooms at $30 per room; I declined. Alex was in and out which was great! I asked what other services he offered. Dryer vent cleaning was mentioned and he quoted me "about $150-170 because the laundry room is on the 2nd floor". Here's where we shift; we were curious to learn more about his company but were extremely bothered when we visited the website found on the paid invoice. He quoted us $50 more than what his website lists for the same service ($149 for 4 bedrooms). And it appears he gave himself a bump in price for the carpet deodorizer he offered while at our home. Inconsistent pricing on the website (Carpet Cleaning services dropdown menu says $20; Pricing dropdown says $25). Dryer vent cleaning current pricing on the website (as of the date of this post) is advertised as $129.99.  Do you see the inconsistencies? Easy web maintenance fix, but still. I did reach out to him and our finding was resolved. If you decide to hire ProTouch, you will be pleased. But please ASK IN ADVANCE if the current prices on their website are truly current, if hallways and stairs are included, and how much each service will be since those add-on services aren't currently listed on their website (as of the date of this review)."

"Alex from ProTouch did a great job cleaning my wall to wall carpeting and dryer vent. I moved into my condo just a month ago. The carpet was dirty and stained from the previous owners who had 3 kids and a dog. Some of the stains didn't totally disappear, but they were lessened in appearance by the treatment Alex used. The overall effect is a much cleaner, fresher smelling carpet. My dryer vent yielded a big surprise...a huge bird's nest! It had obviously not been cleaned in a while. I was very pleased with ProTouch and Alex and would recommend him for carpet cleaning and vent cleaning."

"Alex was upfront and showed up when he said he would,( a plus in todays climate) , was thorough in explaining the process. He did what he said he would do and my carpets and stairs look great. I highly recommend Pro Touch"