Master Cleaning LLC

"BEWARE. Workman broke something in my house while going up to the attic to see if can clean vents & tried to fall off a ladder but couldn't because it was between the wall & bed. Then wanted to send a shady company to fix what was broken. Be careful! Instead of doing the right thing!"

"I have used this Carpet Cleaning Service multiple times the past two times Will was my technician. He is very friendly, humble and he did a fantastic job on my heavily soiled carpet. I will continue to use this company for my home carpet cleaning needs."

"I am hoping that I can take this down once I receive a call from management, but this is how my furniture was left after “cleaning”. Stained with streaks of soap and soaking wet after 2 days of drying, smelling of mold. I’m beyond disappointed with this quality of work for 250 dollars paid and empty promises of “like new” furniture made. This stuff is a year old and looks worse! UPDATE: Over a year later, I finally get a response from this owner! I’m laughing hysterically! If that isn’t enough for y’all to choose another place, I truly don’t know what is. Countless phone calls and emails and no response and a year later responding to a bad review? Embarrassing, to say the least. BEWARE OF THIS PLACE!"

"PLEASE DO YOUR SELF A FAVOR AND HIRE A BETTER CARPET CLEANING COMPANY. CHECK THE REVIEWS ON FACEBOOK. I WISH I WOULD HAD BEFORE HIRING THEM. We hired Master Clean to clean to do a move out carpet clean. The tech recommended an upgraded service which was supposed to remove 80-90% of the stains as their standard carpet clean does not remove any stains (per the tech). When opt in the additional fees, we were expecting the carpet to have a pet deodorizer as well as the stains to be removed. Per their website, the are experts in removing stains. After the tech cleaned the carpet, it was HORRIBLE. Several dark spot were let in the carpet and the pet deodorizer was not done. When calling to speak with the Manager, he sent the tech back out, only for him to spray something on the carpet as a pet deodorizer but, never go over the carpet again. I had to hire another company to come clean the carpet and they were able to clean it properly and remove the pet order. When speaking to the manager about my situation the day he sent the tech back out, he stated that he was going to refund $26 for the "treatment" portion and once we had someone else out and showed the proper cleaning, he would then refund the full "treatment" amount. After sending him pictures of the 2nd cleaning, he then changed his mind and went back on his word. The website advertises 100% customer service but, they to don't uphold that. The receipt also said to let them know if it needs to be re-clean, we let him know in 2 days and he did not honor this as well. The manager also blocked my number as well. 1/18/21: It is truly frustrating that your response is NOT truthful. My husband agreed to an upgraded services and tipped the tech very well which goes again your “do it cheap” statement. When I called to ask if he was going to do it again, you told me no, even though your receipt says differently. When I last spoke with you, said that you would not be refunding me anything even though you said you would in our previous conversation which is what lead me to warn other customers about your horrible business practices. Numerous times in both of our conversations, I said that I would like to try to work with you regarding the bad cleaning job but you refused. I also tried to call you back and the call continued to go straight to voice mail, thus indicating that my number was blocked."