MaxiMaids, Inc.

"MaxiMaids is the best cleaning service that I found in Northern Virginia. Their entire team is punctual, professional, and extremely thorough and detailed with their work. This is a highly responsive organization that tries to accommodate emergency services that I needed ahead of a family member’s visit or after a huge event. This is absolutely the BEST cleaning service in Northern Virginia. When I moved from Springfield to Vienna Virginia, I continued using their service."

"We have been using Maxi Maids for over four years now. They came recommended by someone else who had been using them for many years. We get a monthly clean and will do a deep clean once a year or so. We have a gotten a few different teams but they are consistently very nice and very careful when cleaning. They are very detailed (they roll up small rugs to vacuum underneath, vacuum sofas, etc.) and always leave our house sparkly, clean and fresh! I have had some issues with getting a hold of people in the past but Alejandra resolved them and they have been responsive since then. I like their text/email system which sends us a text and email notification letting us know we are scheduled for our monthly clean a week in advanced and gives us the opportunity to accept or reschedule. The only thing I wish they would be able to improve is to give more notice on the time window for scheduled cleaning. We get an email at 5pm with our two hour time window for the next day. Overall I would definitely recommend them for any cleaning needs; their quality of service and price is hard to match."

"UPDATE: I heard back from MaxiMaids a few weeks after I posted my initial review. I was told that the pandemic had presented staffing hardship, which I understand. I felt badly to not be able to continue service with them, but with small children, I need consistent cleanings. I was told that I would receive a refund for the overcharging on my account (charged twice in January for one cleaning and never addressed or corrected). I never received the refund and then received a text that there were issues in refunding to my card and was told a check would be mailed to me. Still not refund. I followed up once and no response. I would love to have my $225 back. ----------------------------------- I have used MaxiMaids for nearly 8 years (by recommendation) and they have really helped me and my growing family. Unfortunately, the quality of cleaning and responsiveness has declined in recent years. While I appreciate the challenges the pandemic has has on small businesses, I am profoundly disappointed by the difficulty I've had getting someone to answer my phone call during business hours, or call back. I've also had difficulty getting responses to email. I have not been completely happy with the level of cleaning around my home. However, my breaking point is I have been overcharged since January and received no resolution. I continued to be charged for inconsistent cleanings and have not had a crew clean my home in over a month, when I am on an every two weeks plan. This is a hardship with pandemic parenting two young children, while also working from home full time. At this point I wish I could get my money back so I can find a cleaning service that can be available and responsive to my needs. I saw another person recently had a similar complaint in their review and I just saw that they heard back from the owner, so hopefully this will result in a resolution."

"Corresponded with the CEO Alejandra Gramajo via email and had a vacant house cleaning confirmed for Sept 1st. No one showed up as scheduled. No notice from Alejandra or anyone from MaxiMaids. They simply didn't show up."

"I have used many cleaning services over the years and I can say that this is the best out there. My somewhat old (1959) home always seems new and fresh when they leave. They cover all the tiniest details like wee little corners. They even made a burned up teakettle shine like it was brand new. The team is friendly and extremely trustworthy. I always call them when I have company coming and want my home to really shine!"