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Sato Travel Center
Norfolk, Virginia, United States
About the Sato Travel Center
Sato Travel Center is a premier travel agency located in Norfolk, Virginia, United States. Our dedicated team of travel experts is committed to providing exceptional customer service and helping clients plan unforgettable vacations, business trips, and everything in between. Whether you're looking to book a flight, hotel, or rental car, Sato Travel Center is your one-stop shop for all your travel needs. Contact us today to start planning your next adventure!
Photos of Sato Travel Center
Building S29, Norfolk, VA 23502, United States
Opening hours of Sato Travel Center
Monday:
08:30 - 12:00
Tuesday:
08:30 - 12:00
Wednesday:
08:30 - 12:00
Thursday:
08:30 - 12:00
Friday:
08:30 - 12:00
Saturday:
Day off
Sunday:
Day off
Reviews of Sato Travel Center
"Although this is my first review of CWT Sato Travel, unfortunately this is not the first time I have had significant problems. Today is 04Nov23 and I have gotten to the airport six hours early to fly home from a surge deployment. My flight was book and confirmed but for the second time in my career Sato did not provide the funding for my ticket. I am now sitting here on the floor while my admin furiously tries to get me back home. I am a little frustrated but i am used to waiting around. However this happens time and time and time again. This is honestly a normal occurrence. I feel bad for the junior sailors who are on emergency leave, stressed out, and stuck at an airport trying to get home because Sato did not fund their tickets when a loved one is on their death bed. I will be following up this experience with a letter to my local congressmen. There is no reason this should ever be acceptable and this is my second time in three years experiencing this issue. Cancel this company's government contract."
"Thought I booked an earlier flight with the confirmation I received, but SATO failed to submit payment and it was canceled. Why do I have a confirmation if it wasn't booked?"
"Absolutely worst place to get a hold of. Good luck on weekends. Finally got a hold of someone after 4 hrs on hold for the customer service representative to take at least another hour to sort out my flights. After going through all that just to adjust my out going flight I had to miss my return flight because of an issue they supposedly took care of. Whoever runs this should be fired."
"On hold for 3 hours, explained my situation, placed back on hold so she could talk to her manager, then i was hung up on. Called back, got someone on the phone in 40 min... couldn't help me cause i had to go through the norfolk office which was now closed. It's making me put one star or i can't post the review."
"I have called every 2 mins for the last hour and a half today and let it ring till it disconnects the call with no answer. This is the 7th day in a row I have been calling like this. I am home from deployment on emergency leave and instead of being able to worry about my famy situation I am still calling sato trying to get the paperwork sent to me to complete my vouch out for my flight. Will someone please fix there customer service or atleast answer my phone calls. Tried to post a picture of my call logs of 27 calls today with no answer. It is 1030 in the morning and still no answer."
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