SERVPRO of Roanoke County
1301 Southside Drive, Salem, Virginia 24153
About the Business
SERVPRO of Roanoke County, located at 1301 Southside Drive in Salem, Virginia, is a trusted leader in the restoration industry. Specializing in cleaning and restoring homes and businesses, our locally owned institution has a highly-trained team of certified professionals ready to respond to any emergency, day or night. We understand the stress and disruption that comes with fire or water damage, and our goal is to minimize the interruption to your life. SERVPRO of Roanoke County is the #1 choice in cleanup and restoration, based on Commercial and Residential Attitude & Usage Tracking studies. Trust us to restore your property to its pre-damage condition.
Reviews
"Chad Miles was prompt and courteous. He went out of his way to help us with our issue and had the guys out to clean out our ducts faster than lightening. Jamie and Ian were fantastic. They worked hard and were very professional. Highly recommend the team and the folks behind the scenes who went above and beyond."
"They were very responsive and showed up with in 2 hours of calling them. They were able to do direct billing to my insurance company. We did have any issue with damage to this dish washer but they replaced it without question. They did a great job of water remediation and made a bad situation better."
"We recently purchased a home and I was having such terrible respiratory issues due to years of dust and pet hair from the previous owners. It was so bad I had to sleep elsewhere until thankfully Chad and his crew came out and professionally cleaned out our air ducts. What a difference! I can comfortably live in my own home now thanks to these guys!"
"We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we asked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway." Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done. Steer far clear of this company. We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice. To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor behavior for a manager."
"The house fire was devastating for me. A picture or two alone cannot emphasize just how devastating. However I am very satisfied with the service I received from this crew at ServPro of Roanoke. Alesha, Shelby, Alaina, German, Manuel Jr, and Manuel Sr are very courteous employees and hard workers. They did a great job for me. Quinn Mongan, Jr. and all of those at ServPro worked hard to accommodate my needs at a fair cost. I highly recommend ServPro of Roanoke. Paul Eubank"
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