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Town Cleaners
7750 Gunston Plaza, Lorton, Virginia 22079
About the Town Cleaners
Town Cleaners is a trusted laundry institution located at 7750 Gunston Plaza in Lorton, Virginia, United States. We pride ourselves on providing top-notch cleaning services for all your laundry needs. Our experienced staff ensures that your clothes are cleaned and pressed to perfection, leaving them looking fresh and pristine. Whether you need your everyday clothes cleaned or delicate items handled with care, Town Cleaners is here to serve you. Visit us today and experience the difference of our high-quality laundry services.
7750 Gunston Plz, Lorton, VA 22079, United States
Opening hours of Town Cleaners
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
Closed
Reviews of Town Cleaners
"TL;DR - Took my clothes here, was grossly overcharged, gaslit by the mildly rude owner, then received dirty clothes… Took an ethnic/traditional male garment (think long formal white shirt) here for dry cleaning and spent $15 for something that should have been $8.50 (this is what their website states the price is for women’s dresses which are more complex and have more material). I was a little annoyed when they told me they would charge $15, but I didn’t really say much. I just handed it to them, at which point the lady let me know that since I didn’t have a history with them, I needed to pre-pay for my clothes… Again, I did think this was odd and a little rude, but shrugged it off as policy and paid. When I came the next day to pick up my garment, I noticed it was still a little dirty along the collars and front pocket. Confused, I asked the lady if she wouldn’t mind re-running it since it was still dirty. I thought this was standard practice when someone renders a service incorrectly. She didn’t speak English well, said something I didn’t quite understand in an annoyed tone, and asked her son to come take a look. Upon inspecting the garment the son said it was “lint”. I tried to move the “lint” and discovered it was a stain. I then asked him to run it again, to which he said, “You weren’t even charged the correct amount. it should have been $3 more”. I shrugged and told him I didn’t mind paying the $3 extra (even though I was overcharged) if they had just done it right the first time. lol. Annoyed, but not showing it, I simply collected my clothes and left since it was obvious he wasn’t going to remediate the situation. In summary, I don’t mind paying a little more if I can get top notch service and quality, none of which were available here. Overcharged, subpar service, terrible quality. Not coming here again."
"Alterations lady tried charge me $80 to get a dress hemmed that was 2 light layers. I told her I’m okay as this is unreasonably expensive. She told me she should have charged me a restocking fee for spending 3 minutes with me."
"They are so friendly here! They cleaned my very dirty white jumpsuit after my rehearsal dinner and cleaned/ preserved my wedding dress! Will definitely be using them for any of my dry cleaning needs moving forward! They’re great!!"
"THEY WILL TAKE ADVANTAGE OF YOU HERE. Went to this cleaners for sometime but will not do business with them again. Took in a set of blankets to be cleaned and picked them back up after a week. The cost was $90. One of the blankets was a 100% organic cotton pillow top. When I returned home with my blankets I was surprised to find that my 100% organic cotton pillow top was missing and in its place was a polyester pillow top with yellow stains. When I returned to the cleaners to let them know of the mistake, they tried to convince me that this polyester pillow top was mine. On top of that, the owner’s son got loud and was rude, telling me that I only come in twice a year and chastising me for having a tear in one of my blankets. I was blindsided; what does any of this have to do with the blanket they lost? This business is disorganized and unprofessional. Moreover, they have yet to remedy the loss of my blanket by refunding me the cleaning cost and the cost of my blanket. I paid $90 for them to lose my blanket and mistreat me in the process. This is not the family friendly cleaners it pretends to be."
"I do not normally write reviews but this business deserves the credit. I've only been using them for less than 6 months but not only is the cleaning service superb...the customer service is awesome! I'm a busy working mom of three and the son has always stressed to accommodate me in any way possible to make my pick up and drop easier. Love this place!"
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