Purcellville Cleaners,

609 East Main Street, Purcellville, VA 20132

"Under new Management. I took some pants that I purchased off the rack to get hemmed at Purcellville Cleaners. I gave them two days to do the job as discussed with plans to wear the pants that night to an event. I got the pants back with a 3 to 4 inch hem that's visible from the outside. I tried to explain to the lady who did the work that this is pretty bad and she was clueless. I gave up, paid the $16 and I will never do business there again EVER."

"I went to pick up my kids (child size 6 tunic dress) that was altered and was charged $48! for them to take it in around the arms a bit and at the waist. the dress is not even $15. I thought when I looked at my receipt when I dropped it off, it said $28 and I still thought that was steep but I let it go. I was in complete shock of the charge today. And the lady looked at me and shrugged her shoulders like saying 'tough luck'. Two weeks ago I brought a dress back that they altered incorrectly and they thought it was funny. I did not as I had no other dress to wear to the function and was SOL. So this place will not get my business again. Their prices are ridiculous and their customer service is the absolute worse. AVOID AT ALL COSTS!"

"We brought custom curtains in to be dry cleaned. Unfortunately three of the four panels were damaged during the process and are completely unusable. We kindly requested a refund for the $100 cost of cleaning due to the damages that they caused; not even the cost of replacement. Both owners exhibited the most unprofessional behavior I have ever encountered . The gentleman said they did not damage the items and suggested I “call the police and he would see me in court.” I “should ask sun for a refund because that is what damaged them”. The female owner became involved during my second attempt at a refund and recommended I purchase “better quality and not cheap” curtains in the future. I would never treat someone in the manner I was treated, especially a loyal customer to my business. I strongly discourage giving this location your business."

"I have been taking my clothes her for over 10 years now and I have always been very happy! I can't count the number of times they have fixed a rip for me for free or given a discount on my cleaning or let me pick up my clothes and pay the next time when I was short on cash in the past even! They will really go out of their way to help any way they can. Prices are very reasonable and the few times I have needed something rushed they got it done in no time! I have lived in the Loudoun County area my whole life and will use no other cleaners but Purcellville Cleaners! :)"

"My family has been coming here for 15 years and has had very good relationship with the owners. Until recently my mother had dropped off a formal gown and four of my fathers dress shirts. When she went to go pick up these 5 items weeks later, the dress was not there. When my mother asked where her dress the woman working told her she had already picked it. (My parents had been out of town this whole time) long story short, we have been to the cleaners three time asking for the dress. Every time being told that WE lost the dress at home and they do not have it. They have never once offered compensation for the dress or even acknowledged that they might be at fault for our lost dress. Needless to say we will never be returning to this cleaners."