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Anthem Blue Cross Blue Shield
2015 Staples Mill Road, Richmond, Virginia, United States
About the Anthem Blue Cross Blue Shield
Anthem Blue Cross Blue Shield, located at 2015 Staples Mill Road in Richmond, Virginia, is a health insurance agency that offers a wide range of services to support individuals and families in finding the right health coverage. From individual and family plans to Medicare options, Anthem provides affordable and flexible insurance solutions. With resources and tools available through their Sydney Health app, members can easily access benefits, ID cards, and more. The institution also offers support for mental health, dental, and vision coverage, as well as assistance for small businesses looking for group insurance plans. Whether you need to submit claims, pay bills, or speak to a representative, Anthem's online account portal makes managing your health insurance plan simple and convenient. Stay informed with the latest advice and news on healthcare, and let Anthem Blue Cross Blue Shield help you make healthy happen. Language assistance services are available for non-English speakers, ensuring that everyone has access to the care they need.
Photos of Anthem Blue Cross Blue Shield
2015 Staples Mill Rd, Richmond, VA 23230, United States
Opening hours of Anthem Blue Cross Blue Shield
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Anthem Blue Cross Blue Shield
"Anthem made several mistakes with the our social security number that caused a domino effect. They never accepted accountability. Consulting with a lawyer on the matter."
"Nice representatives but Awful customer service! Terrible automated system. Took me an hour and a half to remove a credit card from the automated payment system. Then I still had to go on line and add a new card."
"Have been getting the run around from them for weeks. Everything they cover requires prior authorization, which they promptly deny. Then you appeal and it takes 30 days of waiting to find out that is also denied. Then you call member services and after an hour on the phone being bounced around no one can tell you the reason for denial on something that is clearly listed as covered under the policy. Eventually you get tired and give up, until you have the need for medical care again in the future. Guess what - denied - and you start the process over again with the same results. Not sure exactly what the monthly premiums are for since there doesn't seem to be any coverage when you actually need it."
"The amount of red tape I encounter when I have to contact Anthem is extremely frustrating, especially given the amount of money I have to send them each month to insure my family. They're just another bloated, inefficient, soul-less, uncaring, de facto monopoly (because seriously, where else am I going to go?) that weaponizes its own incompetence against anybody who dares make an attempt at getting customer service from them. Be forewarned if you decide to call them: you'll encounter gatekeeper robots incapable (probably purposely so) of understanding human speech; hold times of half-an-hour or more; and tired, overworked employees who finally answer the phone but who lack the authority to do what you need them to do, who themselves will have to get in a queue to speak to their "supervisor" to get your problem handled, thus leading to even more on-hold time for you. To illustrate: yesterday my son's doctor sent a prescription over to our pharmacy. When I went to pick it up, I was told that our insurance had put a hold on the prescription, but they couldn't tell me why. So I called Anthem. I really feel like the lady I talked to tried, but as I mentioned earlier, she obviously had neither the access nor the authority to get answers for me. After probably 45 minutes (most of which was spent on-hold), my phone informed me that I was receiving another call from my pharmacy: they had devised a solution on their own! It turned out that--although the prescription was for an antibiotic, and although the pediatrician had specified the exact dosage suitable for a two-year-old, and although it is not advisable to take only part of a prescribed antibiotic regimen--Anthem, in its great wisdom (far exceeding that of the actual M.D.), had determined that because the antibiotic was going to include two bottles of medicine instead of just one, the second bottle was therefore a refill. Refills, of course, cannot be filled on the same day as bottle that precedes them. So Anthem thus declared that my little boy was to have a partial regimen of antibiotic or none at all. Just brilliant. This is not the first experience of complete incompetence I've had with them. A while ago, the particular plan I had with Anthem had been modified somewhat to try to reign in their ever-increasing costs. I was at a pharmacy for some reason, so I told them I wanted a flu shot. The pharmacist called Anthem for an authorization but could get nowhere with them: they acknowledged that I had insurance, but would not authorize the shot, but could not tell us why. After sitting there for probably 30 minutes, I said I just wanted to pay for it out-of-pocket (because surely Anthem would be happy to reimburse me for my 50 bucks, right? a flu shot is something that is in their interest that I get, right?) I got the shot, and the next day I opened a case through the proper channel on their website. Over the next few of months I received sporadic and incomprehensible communications from them asking me to do this-or-that. Following said instructions usually ended up with me landing on a particular web page asking me to fill out forms that I had already filled out. It went nowhere. To this day I'm not sure that a single, actual human being was aware that I was trying to file a case: I think I was lost in some type of poorly-coded, bureaucratic computer purgatory! And what's worse is, I'm sure that was by design! I imagine some Anthem exec in a tower laughing about the peons who dare seek customer service: "I know! Let's design a website that dumps every inquiry into a long succession of meaningless forms that need to be filled out, and which ultimately will dump the client right back where they started! All the hamsters spinning in their wheels will experience the illusion that they're progressing, when in reality we'll NEVER HAVE TO TALK TO or SPEND A PENNY ON THEM! The'll finally COLLAPSE IN EXHAUSTION, and no-doubt EXPERIENCE AN EXISTENTIAL CRISIS as the utter FUTILITY OF THEIR LIVES sinks in! Bwa-ha-HA-HA-HA!!! Now where is my 8-figure bonus?""
"My daughter was placed on Anthem via court order in a child support case. We do not live anywhere near VA, but my job in my home state does not provide insurance so we were left with no other options. A few months ago, she got very ill and had to be taken to the emergency room. Since then, I have had nothing but problems getting the claim processed. First they claimed that the insurance had been terminated, which wasn't possible due to the court order, then they claimed that they didn't have the correct information (also not true), then they claimed that all of the paperwork was processed correctly but they "forgot" to send out the payment (payment was never received). Now the bill is being sent to collections and they are telling me that they don't cover out of state expenses period no matter what the circumstances. The sent the bill back through claims and will get back to me in a few weeks, but it will be too late by then. They have covered costs for other medical care in the past so I'm not sure what the problem is other than they just don't know how to do their jobs correctly. We have been paying for their coverage for over a year now, only to find out it is useless because we live in another state. If you have the option to go with another health insurance company, do it. These people do not deserve your money."
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