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Anthem Health Plans of Va Inc
2015 Staples Mill Road, Richmond, Virginia, United States
About the Anthem Health Plans of Va Inc
Anthem Health Plans of Va Inc is an insurance agency located at 2015 Staples Mill Road, Richmond, Virginia, United States. They offer a wide range of services and resources for individuals and families to find the right health coverage, including affordable individual and family plans, Medicare plans, and state-sponsored programs. They also provide flexible group insurance plans for businesses of all sizes. With the Sydney Health app, members can access their benefits, ID card, pharmacy info, and more. Anthem Health Plans of Va Inc is committed to promoting health equity and providing language assistance services for non-English speakers. Contact their Customer Service number for more information. Let's make healthy happen with Anthem Health Plans of Va Inc.
Photos of Anthem Health Plans of Va Inc
2015 Staples Mill Rd, Richmond, VA 23230, United States
Opening hours of Anthem Health Plans of Va Inc
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of Anthem Health Plans of Va Inc
"Patient first I had no time because the person I was with they haf to get to work soon"
"High premiums, high deductibles, and they continually refuse or deny care because they want to tell the doctor how to treat the patient, whom they've never seen. Not that this matters, because the prior authorization representatives are high-school graduates reading from a script on what's covered and what isn't."
"They randomly assign you a PCP. I tried to change this to my actual PCP through website live chat and it hung up on me and would not reload. I called and a genuinely helpful customer rep did all she could and even spoke to her administrator, but the computer system will not let her change to my actual PCP because they are out of network. I asked if I could just have the PCP line on my card blank so my medical records don't get sent to this random person they chose, but they can't do that either. I tried to fill out the customer satisfaction survey at the end of the call, but it only asks about how helpful the person on the phone was (she was great), not the actual computer systems/permissions they have set up (awful)."
"After three days, 4 hours of hold time and phone time, and a lost therapy appointment , I cannot recommend Anthem of Virginia to anyone who wants a secure and reliable health plan! Over the course of this Trumatic time , after total knee replacement surgery, and trying to seek essential physical therapy, I can only say that your employee Cassie , was able to resolve the log jam for a therapy appointment today! Cassie has gone above and beyond on my behalf! I wish I could say that for the other individuals I spoke with in customer service including a supervisor. I was given misinformation and lost valuable treatment time! I expect a company to whom I pay dearly for coverage , to provide it!"
"Website is worthless. Can't log on . I will not renew my policy with them next year when it is up because of this. I would not have given them 1 star but it was the lowest I could give."
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