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Aqua Leisure Pools
4604 Pembroke Lake Circle, Virginia Beach, Virginia 23455
About the Aqua Leisure Pools
Aqua Leisure Pools is a trusted general contractor and store located at 4604 Pembroke Lake Circle in Virginia Beach, Virginia. We specialize in providing top-quality pool installation, maintenance, and repair services to our valued customers. With years of experience in the industry, our team of experts is dedicated to delivering exceptional results and exceeding expectations. Visit us today to explore our wide selection of pool products and accessories, and let us help you create the backyard oasis of your dreams.
Photos of Aqua Leisure Pools
4604 Pembroke Lake Cir STE 101, Virginia Beach, VA 23455, United States
Opening hours of Aqua Leisure Pools
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
09:00 - 16:00
Sunday:
Closed
Reviews of Aqua Leisure Pools
"Educated staff teach you how to take care of your pool or spa the right way. They're ready to answer questions about why you need to add certain chemicals. Even after several years I'm still learning new things. My pool has never had problems thanks to the guidance."
"Knowledgeable and Friendly Staff, Reasonable Prices. For a new pool owner, having someone available that knows what they are talking about is priceless."
"The staff and crew works very diligently to take great care of their customers. It’s kind of like “Cheers”, they know you by name when you come into the store. Friendly hometown atmosphere is their goal, and they achieve it very well."
"I have nothing good to say about my experiences with this company when it comes to dealing with the owners or their representative. I had my liner replaced and before the year was over the pool started to leak. It was an installation problem and it was supposed to be covered by their warranty, well that was a lie. After a lengthy call with the owner his best offer was a $50 credit. I paid $400 dollars to get the pool liner fixed. Time went by and i decided to give them another chance so i ordered a pool cover and was told it will be delivered in 3 weeks. I placed theorder on September 12th, well, 35 days later and after multiple visits and complaints the cover was delivered and installed against my instructions. Because they could not give me a time or a day, i asked for the cover to be dropped at my home and i will install it my self. Leaves were falling into my pool and i wanted to clean and apply the closing kit before putting the cover on. without calling or adhering to my instructions their help arrived while i am not home and covered my pool. this happened after i specifically insisted on delivering the cover only. Now i have to take the cover off, clean the pool from all the leaves, apply the chemicals and close it again. It is only because of the staff at the Pembroke mall especially Pete that keeps me from leaving. I agree with all of those who spoke highly of Bob and his unmatched service and relations wit the customers but i find it hard to believe that Pete is anything less than great. I believe he is following in the steps of Bob by offering great service and knowledge to his customers and may be the owners can learn a thing or two from their store staff."
"Three Strikes. The first time my husband visited this store he was in the store for 10 minutes waiting with his pool sample and neither of the employees spoke to him or even looked at him. He was the only customer in the store. He left without being helped. Then, yesterday I went to the store to get 2 bags of salt. Yes, it was raining balls. But I was there and I wanted the salt since I would need it today. The male employee did not want to sell me the salt. He said I would not be using it today. I said I needed it for tomorrow. He said the salt was in the back shed and the bags were paper and the rain would disintegrate them and that I should come back after the rain had passed. I said I was there now and did not want to go back out for anything. He said he was sorry and did not want to waste my time. He refused to sell me the salt. I left. My husband called this morning to complain and he was put on hold and ignored. We will find our pool supplies elsewhere."
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