BHHS RW Towne Realty Property Management

"As other reviews here, heed the warnings mentioning Staci Mueller. If she is to be your property manager, do not even bother. When my SO and I began our lease, things were fine. But after a couple of weeks, issues with our property were found. The first being that we began to discover evidence of animals having been previously kept at the rental property, which my SO is extremely allergic to. We were not told this information, if we had we would not have signed the lease in the first place. When this was brought up, she told us it was our responsibility and that we should just vacuum. There were also a number of items that took well over a month for her to address, but only after we would email her asking when they would be taken care of. At the same time of moving in, it was extremely evident that no cleaning was done prior. The kitchen had a massive grease spot on the ceiling; the fridge and blinds were completely coated in a gray, sticky substance; urine stains on the walls surrounding the toilets; and a wall of animal hair on either side of the oven (to name a few of the egregious items). Communication with her started to turn sour, and I had requested a couple of times to talk with her in person to avoid the relationship from turning. I was ignored. As we continued to find issues, we reported them as per the lease. We were told the repairs were luxury and would not be addressed, despite paying $1.8k a month. Her responses became aggressive in tone, and when offered to be released from the lease, we felt we were being told to leave (or risk being evicted). During the move-out inspection, she made notes about a couple of stray hairs and would have to hire professional cleaners to the property. When I tried to go clean them, she immediately tried to cancel the inspection (the fee to reschedule is $200 per visit). At this point, I do not expect to ever see my $1,800 security deposit again. As I am sure she will find all sorts of fines and fees to eat up every penny. She is perhaps one of the most unprofessional and deceitful people I have ever had the discomfort of dealing with, when she is not out of the office. She has made a name for herself in the realty community, from what we discovered later, and most of it was nothing good. This is my opinion from my dealings with this person. And I would urge anyone to be very cautious when dealing with her."

"I've had Melissa Johnson as my property manager for years managing my condo in Virginia Beach and she has managed the property in the most professional manner possible. Extremely responsive, she's given me peace of mind especially during my extended underway times and while my family and I have lived overseas. Prior to her, I used Century 21 Property Management and it seemed I was assigned a new property manager every couple of months. Melissa has been consistent and dedicated - I honestly have only glowing remarks for her performance, and we've had some difficult tenants as well that she's assisted with. She takes care of business, provides the best communication, and I genuinely felt like she was always doing what was in my best interests as an owner. Thank you Melissa!"

"Melissa Johnson with Rose and Womble Chandler was my property manager for a townhouse in Norfolk for 10 years. I can’t say enough positive things about my experience working with her. My townhouse never sat empty for a day and I never had any issues with the tenants she helped find. She was easily accessible anytime I needed to talk with her about the property and maintained a comprehensive list of reliable contractors for various issues. She helped me work through water leaks, a broken garage door, replacing several major appliances over the ten year period and so much more. As an active duty officer, I felt tremendous peace of mind throughout moves all over the country and overseas that my house was always well taken care of. I’ve freely referred friends to her and would work with her again in a heartbeat."

"Do not rent properties from them! If I could I would break my lease. My property manager seems like she had a grudge against my family. She is very unprofessional. Slow on repairing things and always quick to blame it on the property owner when we get charged for repairs. After a year the rent increased & nothing was done to improve the property…If you’re in a position buy a house. And find another company to do business with…Attached is our back yard fence. It’s been this way a few months now.."

"We had an incredible experience with Rose & Womble, Chandler. We moved to Virginia 2 years ago and struggled to find a rental. When we saw a beautiful home in a desirable location we quickly called. Within the day, we were showed the home and had our application processed. One week later, we were in the home. We spent 2 wonderful years in our house and always felt secure, knowing Cristina Williams, our property manager, quickly resolved any issue with the home. We loved the professionalism with the company so much that we ultimately used their services to buy our first home when we were ready to grow our family. Highly recommended!"