Riggs Rental LLC

"My Fiancé and I had been looking for a place to rent so we could get out of Norton. I work at Sykes and he works at Ramonos in Norton, we could afford it perfectly. We see that there is a trailer available next to the one our friends just rented so we asked about it and said it was available, he said we’d need to apply so we did. Went sent in a picture of our ID’s birth certificate and social’s as well as proof of income. We told him we wanted it, we went to go view it, we came back and told him we wanted it and we could sign a lease on Monday and have the money for the deposit. He said he had to wait for our background checks to come back. I called Monday telling him we still wanted it, he said he was busy and he’d call me, never got a call. Repeat this cycle until Wednesday when he told us he needed 4 pictures of my fiancé’s check stubs, we send them and he says he didn’t get them, we send them again and the next day I see on the website the trailer is no longer listed and he won’t answer any of my calls to see if it’s even available. I gave up days of work to get everything done to get this trailer and Jason rents to to someone else. I don’t know why, we are financially stable, We’ve been where we are for over a year now, nothing is on our background, so I don’t know why he did that. Very unprofessional and I feel like we dodged a bullet."

"Very disapointed, insulted. 1st they never returned emails, messages, or calls inquiring about a place on Shawnee that was advertised month to month. I finally reached one of them on the phone which implied knowing I was one who filled online app, and my messages stated month to month yet I was never told it was not month to month. Only told to bring proof of income and ID's. My husband has memory and mood issues among other things due to his stroke. I put in one of messages we needed place month to month due to his care needed. Once we arrived to this office we were told only one year lease after my husbands ID was copied. Copying as we were told we wasted his time. His time. How insulting as he was sitting behind a desk doing absolutely nothing, my husband and I drove one hour to get there and his time was wasted? How dare him. Our time was wasted. We wasted gas driving there and back, two hours one hour each way all for nothing told an error in the ad and its forrent.com error. No you knew we were wanting month to month because of the 3 emails , messages and one phone call I left you never bothered responding too. When I called did you mention this? No. So who time was wasted? The town looks nice, we were excited and who knows we may have made this home permanently, or maybe after 2 to 3 months leave to Texas my home state for better health care my husband needs. But because of the un welcoming feeling and waste of his time the idea of maybe making this home was discouraging. Maybe he is nice person but he wasn't to us today and our time was truly wasted. Out of staters, I would not recommend trying to rent from these people, dishonesty in advertisements, false advertising only to blame forrent.com when everyone knows ita the customers control of how the ad reads not the place your placing your advertisement. If they falsely advertise, dishonest then who knows what else they would do apon move on or move out. The trust isn't there. Would not recommend any one trusting this lazy man at his desk doing nothing except to say we wasted his time. My time is valuable. This has me very upset . Very. My husband and I could pay double what he asked for rent because he needs stable place for medical care and yet our time was wasted. Truly upsetting how he said that to us."

"Jason and all the maintenance guys are fantastic. Always willing to help and very friendly. Never had an issue in the three and a half years we have rented from them. If you need a rental property in Southwest VA, i highly recommend them!"

"Received a judgement against them back in Oct 2018 for a leaking roof that ruined my furniture and they haven't paid it yet. I paid my rent so that isn't an issue. I won't hold my breath as to the final outcome. It's public record so look it up."

"After 15 years of renting off the Riggs and hearing other people's complaints; I've discovered the secret to a good relationship with them. Pay your rent or call them to work arrangements out AND take care of the things you're supposed to take care of on the property. Do these things and I guarantee that everything will be fine."