Evernest Property Management Richmond

"Finding a private home can be an overwhelming experience, as can be helping someone find a home. Miranda helped me ease a great deal of tension with knowledge, clarity and options according to my needs. I appreciate the effort and definitely recommend this level of customer care! Thank you, Miranda (Evernest) :-)"

"DON'T DO IT! Stay away from this company!!! Evernest giving me a notice to vacate for no apparent reason at all was the best thing they could've done for me. They never fix any issue that's wrong with your unit, but can definitely send you friendly rent reminders that your rent is due. Now they're telling me I have a bogus amount that I owe them after moving out the unit. Absolutely not!!! The company failed to take of my issues when I occupied the unit. Not to mention appliances that was used and a fridge that was brought to my unit that was loaded with roaches. Pest control had to be called to fumigate my unit cause they was too cheap to buy a new fridge. This company ought to be ashamed. Times are hard and people barely making it and you have companies like this that's still in business. Good luck trying to reach someone. They have phones for fun cause they never answer them."

"Apartment is pretty run down, roaches and rats were frequent until I locked away all of my food and started regularly cleaning my kitchen. Patio stairs also broke out from under me, and they have not done anything at all to fix it even though it's my only access to the private parking lot, on top of being my best fire escape and way to my outside trash can. Do not suggest renting from this company, I will be leaving ASAP."

"If I could give this company negative stars I would. I have been trying to get in contact with maintenance for multiple months regarding multiple issues. But they do not get in contact with you or take your maintenance seriously. But they can send you reminders about your rent every month. I’ve requested maintenance regarding mice, appliances in our house that need fixing, and the garbage situation in the back alley of our property where our trash is supposed to be collected that hasn’t been taken for over a year now and they are non responsive. They do not care about their tenants issues. We had a water leak coming from a pipe in the alley way of out apartment flooding my neighbors yard and it took 4 days of me calling them hounding that this was an urgent issue!! A water leak!! And they finally just came out and turned the water off and said they would come back to fix the pipe. I actually doubt they will fully fix the issue just based on their track record of caring about their tenants. I’ve called Evernest customer service numbers and they’ve said they would “pass the message along to maintenance”. I’ve put in maintenance requests where I’m supposed to through the app. No one responds to that. So I’ve emailed my resident manager and gone back and forth and still nothing has been fixed. Basically he eventually says the same thing that he is passing the message along to maintenance. It has been weeks and no maintenance team has reached out to schedule anything with me. If I were you and I cared about where I lived having ongoing issues I would not rent an evernest property."

"I’m a current tenant of Evernest and my experience has been completely awful from the start. The application process was expensive and invasive. I sent a list of small repairs that needed to be made at my house before I moved in and they assured me they’d all be taken care of, none of them were. No one even entered the home since the last tenant. There was furniture left behind and none of the fixtures were put on. I didn’t have running water in the kitchen when I moved in, the washer/ dryer were broken, and the grass had grown so tall that it was infested with fleas and crickets. I have now been without heat for months. All my plants died and my dog is having to live elsewhere. I contact my point person at Evernest daily, Edgar Rueda, and the responses are always the run around and don’t answer any questions! They won’t fix anything. I feel like I’m living in a fever dream. NO ONE SHOULD RENT FROM THIS MANAGEMENT COMPANY THEYRE TOTAL SCAM ARTISTS. All these good reviews have to be fake. BEWARE."