NVblu Inc

"I absolutely love my pool! I would build another one if/when I move. Everyone was so helpful and kind and they built the most beautiful pool! Thank you so much!"

"This year, we had the pleasure of working with NVblu to transform our backyard into a luxury getaway. From start to finish, this team, led by the owner Jack, Bobby as the lead designer and Donnie as the superintendent, exceeded all of our expectations. The level of professionalism and attention to detail that NVbLu displayed throughout the entire construction process was truly remarkable. Bobby's creative vision and expertise transformed our backyard into a stunning oasis that our family enjoys every day. He listened to our ideas and worked within our budget to bring them to life with his innovative designs. He was also very involved throughout the entire project making sure everything was meeting our expectations. Donnie, the superintendent, ensured that the project ran smoothly and efficiently. His dedication to quality and craftsmanship was evident in every aspect of the construction process. His commitment to meeting deadlines and staying within budget was greatly appreciated. This level of home construction can be quite stressful for a home owner but Donnie put us at ease right from the start and had definitely earned our trust. Donnie was always on site to ensure quality control throughout each phase of the project and was always responsive to any questions or inputs that we had. If there was ever a problem, he ensured it was addressed immediately. We were also impressed by the personal involvement of the owner Jack. His hands-on approach and commitment to customer satisfaction definitely set NVbLu apart from other Pool builders. The end result is a beautiful, well-crafted luxury pool and outdoor living space that has become the focal point of our home. NVblu has not only delivered a fantastic product but has also provided exceptional customer service every step of the way. We wholeheartedly recommend NVblu for anyone seeking a top-notch custom Pool and outdoor living space. Thank you, NVbLu, for making our dream backyard a reality!"

"Update 4/26 - More tile fell off this pool. Every year since they completed my pool, tile has come off. EVERY year. This year was no exception. If you are looking for a company that knows how to pass the blame to everyone but themselves.. this is the one. This year I had them open the pool early so they could get a jump on the repairs of the NEW pool they built for me... they let the entire summer pass with BS excuse after excuse .... Here we are in September ... and this is what my pool still looks like. Update 5/29/23: Now look ay my hot tub.. if you hire this company, you get what you deserve."

"We have had our pool serviced with Nvblu for the last two years. I have no complaints and I would highly recommend this company. Jesse and jackson are very thorough when cleaning and maintaining the pool. Our pool looks great even when it is first opened. Opening, maintenance, and closing of our pool is always done in a timely manner, chemicals and any supplies used are picked up and the pool area is left clean and leave-free. Nvblu crew are very experience and we will continue to do business with them"

"We had a decent size pool built by this company. They were brought to us by the landscaping and GC company that was leading the overall backyard project (gazebo, patio, retaining walls, etc.). The NV Blu contract was over $140k after change orders. One change order was the result of land and soil conditions (thus not an NV Blu issue) and one was a disappointing miscommunication with the sales rep around coping for the pool edge. We had a lot of issues during the installation process, including poor communication issues, failure to comply with agreed to work conditions (one of which cost us $10k in non-related repairs to a shared driveway), a leak in the pool resulting in needing to get in refilled, rude workers and subcontractors (one parked on our neighborhood bike path and yelled at wife when she asked him to move his truck to our driveway instead). The list goes on and on. I'm very unhappy with how they anchored our winter cover into the patio and now many anchor points are pulling out causing stubbed toes and likely future damage to the patio stones. We had one issue with a bracket not being properly installed to hold a large stone near the pool cover which resulted in anyone stepping there falling forward into the pool (see photo). For two years, I've been trying to get it addressed and finally broke down and just paid someone else to come fix it given it was such a safety hazard. We've had significant issues with our automated pool cover. NV Blu would dispatch a team and then the same issue would be present the very next day (see photo). Trying to get them back out proved impossible and the cover would keep registering as closed, even when it was open. With the system installed, the sensor indicating a cover closed means we couldn't run our pool cleaner or spillover. It appears that the delay responding is an NVBlu tactic to not handle warranty issues as that even though I had highlighted this issue during the warranty period, they wouldn't repair it later as we were now outside the warranty period. Again, more repairs that I was expected to be covered that ended up becoming out of pocket expenses. Since install, our Jandy pump has died. Our Aquapure has had part failures and suffers from flaky connectivity that has never been fully fixed even though it was reported well within the warranty period (see photo), we've had several pipe leaks, and wiring issues. This is for a well maintained pool as we pay several thousand dollars per season to have a professional company come once per week, so we really stay on top of maintenance and other issues. In our most recent round of communications, I was promised a response when the person returned from a wedding and never got one despite my reminders. I finally sent a note expressing my frustration and copied the owner and the GC that worked with them. I invited them to give me a call as I was at the point of writing a negative review. One month later, no calls, email or any sort of response from NV Blu to help a frustrated customer, so I'm keeping my promise and warning others not to work with them. Based on our experience, we'd recommend you stay away from NV Blu and take your business elsewhere. Also note that one of the 5 star reviews is actually an employee at NV Blu. You would think their business ethics standards wouldn't allow for them to rate themselves."