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Mason at Van Dorn
140 South Van Dorn Street, Alexandria, Virginia, United States
About the Mason at Van Dorn
Mason at Van Dorn is a premier real estate agency located at 140 South Van Dorn Street in Alexandria, Virginia. Our experienced team of agents is dedicated to helping clients find their dream home or sell their property quickly and efficiently. We offer a wide range of services, including property listings, market analysis, and expert guidance throughout the buying or selling process. With a strong reputation for professionalism and integrity, Mason at Van Dorn is the go-to agency for all your real estate needs in the Alexandria area. Contact us today to start your real estate journey with confidence.
Photos of Mason at Van Dorn
140 S Van Dorn St, Alexandria, VA 22304, United States
Opening hours of Mason at Van Dorn
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
12:00 - 17:00
Reviews of Mason at Van Dorn
"I surely wish I had better things to do than write a review about where I live. It's embarrassing to make anything like this public. The management and community are in decline. I made the decision to move here as I was familiar with it before getting new management and rebranding to Mason. The staff ensured that move in was less than welcoming 6 months ago and ever since then, we have encountered more troubles than the months lived here. Unwanted individuals wandering the lots and in and out of buildings better than residents themselves. improper lighting, stinky and constant noisy smoke detector noises in the building halls and lobby, rude and insufficient handling of issues from the staff usually email and probably a response to this post that will include "We work hard to ensure a welcoming experience, please call us at your earliest convenience so we can make it right.", rat infestations visible in the parking lots and trash areas and worst of all in the home no matter the intervention, overpaid and unaddressed rent issues handled over email to sweat you out of getting to a resolution, cars being broken into and stolen as security is non existent and lackluster, I can continue but I rather just let you know if you read this far you've got to be down really really bad to convince yourself to pay this much to live here after reading all these very true negative reviews. The worst part being these are not one off and old reviews but continual and negative reviews bolstered by maintenance staff and unjustified stars. 5 star reviews they force you to give after scanning a QR code when they complete a job like an Uber. By the way... who asks for a 5 star review to put rat bait behind your stove and not seal up holes and improve infrastructure or practice concern for residents living like that with kids. I will certainly be happy to break lease when/if able and not renew here regardless. Praying we learn to care for other humans and not clock into work to serve others a bad quality of life."
"I do not recommend anyone to live here. I gave this apartment 1 star because for the price you get more square footage but that’s about it. This apartment is crawling with roaches. The hallways are always dirty. Several cars and apartment buildings have been broken into so it’s not that safe . There are so many hidden fees that they hit you with for example, bikes, chained to the balcony, clothing on the balcony ,greenery on the balcony is $50 fine each occurrence. Some apartment like mine come with in unit laundry however, the laundry is a small unit machine that takes forever to dry and can break easily. the apartment inside is poorly, painted with chipped ceiling paint….however the worst of it all is the fact that we moved in this past August and it is currently October and we have had our AC unit Stop working three times you can call the emergency number however they will put you on hold or rudely hang up on you, and the maintenance request may be placed several days in advance before the issue gets fixed I have attached a picture of our current AC at 80° they have turned off the cool air for the winter when there is a heat wave and they don’t care enough to put the cool air back on. Everyone has their doors open and balconies open but it’s still 80° inside….go live somewhere else. In addition, the elevator has been out of order for over a month. I have asked the manager and several staff members about when it will get fixed. However they all act like they had no idea it was out when i personally asked about it before when it first broke. This is an inconvenience to those with disabilities and those who cannot carry heavy groceries up four flights of stairs please see both pictures attached and live somewhere else"
"If you're looking for peace & quiet in your new home, DO NOT MOVE HERE! If you appreciate a secure & clean environment, DO NOT MOVE HERE! If you appreciate a kind staff that won't argue with you and hang-up on you, DO NOT MOVE HERE. I've made over 50 complaints to the management office (written & verbal) regarding several noise issues with my neighbors. I've even had to transfer units because my noisy neighbors were so unbearable and unwilling to change their behavior. Management says they'll "address the problem" or "issue a notice" but nothing changes. The office staff always shows little empathy or care when you express a concern. Management won't even offer you a rent credit for any consistent inconveniences you've been experiencing, as "they don't do rent credits". They talk you in circles when you ask for a solution then rush you off the phone. One person tells you one thing, then the next person tells you something different. Management is also horrible at following up with their residents. You have to constantly contact them because no one will call or email you back. Also, the maintenance team drags their feet when it comes to your service requests and the office won't even follow-up with you regarding them. The property is so unsanitary and filthy to the point where I've found literal human feces smashed into the carpet in the stairwell (common area). Zero regard for anyone at that point. There are so many unsupervised children running around, damaging property, screaming, and disturbing the peace all hours of the night until you'll barely get any rest here. Not to mention the homeless people who break into the buildings and sleep under the staircases. I've literally seen Wanted posters by the elevator in my building. There are also dogs barking uncontrollably at 2am because there are so many ignorant people that live here with dogs. Keep in mind, the lease agreement states that residents should not cause noise nuisances that disturb the quiet enjoyment of your neighbors. This is far from reality here. Management doesn't enforce any of the community policies or care to do so. You won't get peace and quiet here. Also, the Amazon hub locker-room is poorly ran, always overflowing with packages. The office sends out emails but continues to let packages overflow with no action plan in sight. There really isn't an action plan or SOP for anything here it seems. The managers and leasing people change so often, it's hard to keep up with them. Oh, and the dumpsters are constantly overflowing with trash, bringing all sorts of mice and rats. The carpet in the hallways almost never get shampooed or cleaned. Probably one of the worst apartment complexes in the area. Save your time and money."
"I did a walk in and was able to tour an apartment and see the amenities. Mayra was very informative and answered all my questions with ease. Definitely worth checking out this complex."
"I’ve been here 3 years and in my opinion it’s progressively gotten worse and worse here, for god sake they put more effort in the dog park then they did for the playground for the kids smh. One side of community looks noticeably nicer then the other side (that’s why they host most of there community events on that one side), it’s has the Amazon hub, laundry center, tennis court, sand pit, fitness center, business center, convenient store and so forth. What does the other side get? A pool, a dog park (that’s much nicer then the kids playground), one playground that’s only for the daycare (which makes no sense to me) and another small playground. The majority of the kids here love to play soccer and there’s absolutely nowhere for them to do that here. I think the upgraded units here are a little over priced, especially when the elevator is out every other week and you basically have no control over the AC/Heat. The boiler chiller unit they have in these units are not efficient and the quality of the air is really dry and the bedrooms are really muggy doing the warmer times of the year. After the sun goes down you will almost certainly be greeted by rats running through the parking lot or the infestation of big roaches all over the front porch of your building’s entrance. This community has frequent had cars vandalized on a weekly bases, I’ve come out in the morning several times to see cars sitting on yellow crates. Myself was recently a victim, driving down the road and my tire completely came off because somebody was attempting to steal my rims and apparently were scared off in the middle of the job. I put in a maintenance request because I saw a mouse run into my closet, 2 weeks later the response was leaving some traps on my counter with a note saying my unit was treated and inspected. They didn’t put down one single trap, this is the type of maintenance you can expect living here."
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