Oakton Park Apartments
3347 Willow Crescent Drive, Fairfax, Virginia 22030
About the Business
Oakton Park Apartments offers luxury living in a prime location at 3347 Willow Crescent Drive, Fairfax, Virginia. Our spacious apartments feature modern amenities and stylish finishes, perfect for those seeking a comfortable and convenient lifestyle. Residents can enjoy access to a fitness center, swimming pool, and beautifully landscaped grounds. With easy access to shopping, dining, and entertainment options, Oakton Park Apartments is the perfect place to call home in Fairfax.
Photos
Contacts
3347 Willow Cres Dr, Fairfax, VA 22030, United States
Hours open
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 14:00
Sunday:
Closed
Reviews
"As others have said, this place is absolutely infested with GERMAN cockroaches, the most infestatious kind. We have lived here for nearly 4 years. When we first moved in, they were doing mandatory pest inspections and prophylaxis every 6 months or so. They haven't done that in nearly 2 years now. As a result, the buildings have become infested with roaches. We have put in tickets 5 times now-- all they do is send someone to our individual apartment to spray some chemicals around a few spots in the kitchen and bathroom. The last time, they sent us a letter saying we would need to leave the apartment (and take our pets with us) for a minimum of 4 hours. We also had to remove everything from our kitchen and bathroom. The reasoning was that they were going to fog the apartment. We left, and our cameras showed that the pest maintenance tech did the same as on the previous 4 treatments. No fog, no treatment of the entire apartment. They don't treat your apartment unless you contact them, so our neighbors on all sides (next door, above, and below) we're not treated. As a result, the roaches have come back once again. At this point, the only option that might get this place cleaned up is a report to the Health Department. I'm allergic to roaches, and these people are playing with my health. On top of that, the office staff is incredibly rude. They act as if because you rent here, they can treat you however they please. They arbitrarily decide when to enforce rules and not. They send threatening letters to all residents about relatively minor rule breaches by a small subset of residents, and worse, they randomly add new rules and announce them with equally threatening letters (always threats of fines and evictions). Meanwhile, they've allowed the kids in this community to destroy the railings that line the building entrances, they haven't cleaned up several instances of graffiti on the grounds, they do nothing about folks who don't pick up their dog's poop, they don't enforce the dog breed restrictions at all, they have ceased tow enforcement of non-residents parking in resident spaces (leading to guest parking being always full of residents), and they do not enforce the rules regarding large trash items (leading to constant piles of old furniture, mattresses, and other large items around all of the dumpsters). Our lease says nothing about the apartment complex controlling when you can turn on the AC and heat. The heat is less of an issue because these places stay extremely warm with the windows closed. But their control of the AC became downright dangerous this year. The issue of turning it on after it started getting hot outside this year isn't even the biggest issue-- our apartment stayed at or above 80F for over 2 weeks in October when we had that hot spell. They refused to reactivate the AC. This heat spell also caused the roach problem to become far worse, so we were hit with a double whammy of overheating and an exploding roach population. This was a nice place to live during the early pandemic, but I would not recommend it now. There are severe systemic issues at play that do not seem fixable with the current office staff. The parent company that owns this place also does not seem to care, instead choosing to ignore complaints from a lot of other residents (judging by the reviews here) and our own. Don't let the price of this place trick you into accepting such a bad living situation. We plan to leave the moment our lease is up, and will strongly advise anyone considering this community to avoid it at all costs. Minor update to add more pictures"
"infested with roaches Unprofessional office staff They control when the heat and ac gets turned on - it be 85 degrees outside and the HEAT IS ON.. they LACK common sense Cameras in the parking lot don’t work Stay AWAY!!!!!"
"The rudest customer service. Don’t fall / get fooled by photoe, pool . First year rodents/ roaches on going for two treats ARMY of roaches that they don’t know how to control and get rid off for the past two years. If you are renting THREE bedrooms do be careful there no AC in summer and no HEAT in winter they said until they figure things out you are stuck with it. Good luck with the regional manager calling you back left her many messages never got back 10/08/2023 still waiting to hear from her. It’s nothing but DISAPPOINTMENTS NEVER RECOMMEND THIS PLACE"
"This review is in regard to the maintenance at Oakton Park tow outstanding Maintenance Technicians, Jay and Horjeh who have always done outstanding maintenance, by being very knowledgeable and prompt in providing maintenance service. My Hope is that Oakton Park Apartments, gives the recognition to these two outstanding Maintenance Technicians that they deserve."
"The office stuff is so rude and unprofessional and even I have contacted many times their manager and regional manager no one is responding on your problems. Even they do not try to solve your apartment problems as resident. I gave them one star and they don’t deserve this one star too. I will not come back to this apartment even it cost 1 dollar rent. Their upper management staff need to bring some professionals in the office and please response to your resident and respect them. Bad behavior never take place. At the first time when you rent the apartment office people behave good than after getting the apartment they start showing their ugly face to you."
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