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Massanutten Vacations Llc
11566 Model Road, Elkton, Virginia, United States
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About the Massanutten Vacations Llc
Massanutten Vacations LLC, located at 11566 Model Road in Elkton, Virginia, is a real estate and travel agency owned by Michael and Kathy Chelst. The agency is operated by Charity Lam and Brittany McDonaldson, offering premier vacation rentals since 2006. Guests can enjoy communication with a friendly, licensed professional rental management company, ensuring a seamless experience. All properties feature wireless internet and cable or Smart TVs, with most located within the beautiful Massanutten Resort. The Skyline Cabin, situated in rural Elkton, offers a unique mountain getaway experience. Guests have access to ponds and parks within the resort, as well as amenities such as hiking and biking trails, an indoor/outdoor water park, and miniature golf. Please note that there may be additional fees for using resort amenities.
Photos of Massanutten Vacations Llc
11566 Model Rd, Elkton, VA 22827, United States
Reviews of Massanutten Vacations Llc
"This was mostly a great experience. The house was fantastic, updated, and clean with great outdoor deck. The office wasn't open when we checked in, but they had a lockbox with keys for that purpose. The only knock I have is that I lost $45 for some plastic being in the garbage disposal. We were pretty meticulous in our cleanup, but I suppose something could have fallen in there and gotten stuck on the blades."
"We stayed in Fun Mountain House for my bday and had a blast. A private indoor swimming pool just for us? Yes please! It's right there in the house. I think some of these bad reviews people left must have been intended for another company. This place doesn't have cabins they have houses also the office staff are very helpful and professional. They are by far the best crew my family has dealt with when we are renting a place to go on vacation. I've told friends and family and co workers about Massanutten Vacation because we have nothing but good things to say about them. I know 2 fam members have booked and stayed and a co worker is going there MLK weekend 2017."
"We found Massanutten Vacation by chance searching the internet. It was a very last minute getaway for New Year's holiday. The ladies in the office were both super professional and helpful. They had limited inventory but were able to book us in the perfect house for our family. The house was as advertised and very clean. The office was closed during a portion of our stay but they do have a maintenance department for emergencies. We were very happy and will return!"
"We stayed in Grey Rocks Lodge. They weren't kidding when they said top of the hill and great views! Be prepared for a very steep climb to the house and parking your car on a steep hill. A bit psychologically intimidating to some in our party, and tough for our elderly parents to get in and out. While a nice layout with room for our whole party, we had problems from the start. The air conditioning was broken upon our arrival. Management / Maintenance quickly notified, but it was not repaired and took much of our vacation time dealing with the issue instead of relaxing. And we were HOT! While the management attempted to have someone come repair it, the service folks ended up arriving at midnight when the entire house was asleep! We didn’t feel comfortable letting them in at that hour, and asked them to come back in the morning, which they did not. From that point on, we were told that we had sent the repair folks away and that it was our problem that it didn't get fixed. The management never owned up to the fact that the house wasn't ready for our arrival per the contract, and refused to give us any consideration on the rental price. This place could be really nice with a little more routine maintenance and cleaning. For example, many surfaces were sticky, a few of the entertainment systems did not work, some shower doors didn’t close which caused water to leak on the floor (a problem for the elderly parents), some blinds were broken, and bathroom exhaust fans didn’t work. Many of these issues could be easily overlooked, but the real issue for us was a non-customer oriented management company when we had a problem. They were great when we were booking the property and checking in, as well as following up after our stay with the damage deposit. Massanutten overall was very relaxing and had activities for the whole family to enjoy."
"If you liked to get charged for things that you didn't take it's a great place. Why the hell would people spending 800 bucks on one weekend steal a 100 dollar vacuum and forfeit their $300 deposit? Better tip the maids well, because they'll apparently find a way to get their tip either way. This place is either poorly managed or a bunch of cons. Stay elsewhere!"
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