Staples,

1320 Richmond Rd, Williamsburg, VA 23185, United States

"This was my first time using the printing service at this location and I had a great experience! The employee was very friendly and accommodating"

"It was all nice and clean and whatnot, and it was about as picked over as to be expected on the Monday after black friday. However, I had thought they would have a little more variety in their products in regards to charger cables. Mine had just broken, and I thought I would stop by Staples because it was on the way home. When I checked their selection, there were only about 3 brands that even had micro-usb type chargers, and none in the front register section where they would be cheaper. I didn't need a fancy heavy duty cord, I just wanted something cheap and functional. It seems like Staples has perhaps struck a brand deal with Apple or something, because the vast majority of phone accessories were geared towards Apple products, which I do not have. It was very frustrating, and I was unhappy to be spending more than double the average price of a simple micro-usb cable. I think Staples is a lovely choice if you have the newest product, but if you hate buying a new phone every 2 years like me your selection is limited for older device needs."

"I can always depend on positive customer service. Logan the manager is patient and very knowledgeable."

"Got a response from Staples that said the manager of this Staples would contact me. Needless to say he did not try to contact me. So much for a responsive manager. I am very disapointed with the Staples in Williamsburg. I brought in a student map to get laminated (the student had worked on it for several weeks). When I went to pick it up it had a large dark stain on it. I asked her what that was from. She first claimed it was a marker that had spread. I told her there had been no marker in that location. Then she said it was the glue. I once again said there was no glue in that area. She then went on to tell me this happens when things get laminated. I replied I had been a teacher for 35 years and knew all about laminating, and that I had been laminating these maps for 6 years without this happening. When I went outside into the sun I realized there was a brown liquid in the lamination where the dark stain was. It is now obvious someone spilled a coffee or tea on it. Yes, accidents do happen, but then to lie about it! I had to take it all apart and remount it and now have to get it laminated again. Don't expect decent behavior from those at this staples."

"Today our family payed a visit to Staples in search of a chair to help with comfort for the lumbar region of my husband’s back. Lol. We needed a little help which we did receive from Staples representative Steve. The great thing about this level of customer service from Steve is that he also had the same experience with back issues as my husband. He shared his experience which was a tremendous help for the both of us to foresee soon of what would be the best type of back support with sitting and sleeping. We felt like not so much as customers, but family. We appreciated all his time answering questions and trying to find just the right reclining/chair appropriate for my husband for the time being. My husband is adjusting slowly. Thank you, Steve!!! You are much appreciated. Mrs. Gaines"