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Newport News Pediatrics
11760 Rock Landing Drive, Newport News, Virginia, United States
About the Newport News Pediatrics
Newport News Pediatrics is a trusted medical institution located at 11760 Rock Landing Drive in Newport News, Virginia. Our team of dedicated doctors and healthcare professionals specialize in providing comprehensive pediatric care for children of all ages. From routine check-ups and vaccinations to treatment for illnesses and injuries, we are committed to ensuring the health and well-being of our young patients. With a focus on preventive care and education, we strive to empower families to make informed decisions about their children's health. Visit Newport News Pediatrics for compassionate and expert medical care for your child.
Photos of Newport News Pediatrics
11760 Rock Landing Dr, Newport News, VA 23606, United States
Opening hours of Newport News Pediatrics
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Newport News Pediatrics
"I have never had a problem with this place until yesterday and I am utterly appalled at the behavior of your front desk staff. First and foremost if you’re going to speak disrespectfully about patients you should at least make sure they can’t hear you. There words were and I quote me and my child are over there (in the sick area) looking crazy. Second, my toddler has autism anything having to do with a mask, shut her down and makes her freak out. You should probably look at her chart if you’re going to sit there and speak disrespectfully about my child and make side comment about her needing a mask when I’m trying to put one on her the best I can and keep her away from others."
"This place does not care about you, I have been rescheduled too many times and my son is not getting the care that he needs when he needs his shots/vaccines that are overdue. I have been rescheduled 3 times and they pushed me all the way out to January when we should’ve gotten seen before October and I’m so sick of dealing with the scheduling staff and nurses because they do not call you back, they don’t take you into consideration of asking to make an appointment since that is what our doctor said before and most likely They never asked the nurse to because if they did, then we would have had an appointment but all I hear is dial tones when I’m calling first thing in the morning and I’m not getting any calls back."
"Dr. Thomas is AMAZING and is the sole reason I’ve kept my kids at this practice for 5 years (she’s also the reason I’m giving this practice a 2-star review instead of 1). Every other person/process/inch of this practice leaves MUCH to be desired. Long wait times, rude front desk staff, no respect for your time, and highly disorganized. Listen to the reviews. Do yourself a favor and find another practice."
"Impossible to reach the office staff for appointment scheduling. You will be placed on hold for 20+ minutes despite being the “first caller in line” then hung up on. Our pediatrician and the nurses are great but office management needs improvement."
"Called this facility and the worst treatment ever. My children have been going here for over 15 years. The customer service is getting worse by the minute, hanging up on clients arguing , put on hold for 30 plus minutes and being disrespectful is becoming a norm for this facility. It’s a sad day when ppl who work at a medical practice for children have no empathy or disdain for the clients, their parents or maybe even their own careers. I miss the old days when these doctors were the best, who cared for the children and the nurses weren’t bullies and confrontational. I would not recommend this location to any one at this point. Severe customer training is recommended from the doctors to their lol “nurses” down to their phone agents. Calling my phone mad because you have to do your job as a pediatric nurse and being argumentative and confrontational is concerning! Absolutely pathetic"
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