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TPMG Ear, Nose And Throat Specialists
802 Lockwood Avenue, Newport News, Virginia, United States
About the TPMG Ear, Nose And Throat Specialists
TPMG Ear, Nose and Throat Specialists is a leading healthcare institution located at 802 Lockwood Avenue in Newport News, Virginia, United States. Our team of highly skilled specialists is dedicated to providing exceptional care for patients with ear, nose, and throat conditions. From hearing loss and sinus issues to throat infections and allergies, we offer a comprehensive range of services to address all aspects of ENT health. With state-of-the-art facilities and a patient-centered approach, TPMG Ear, Nose and Throat Specialists is committed to helping our patients achieve optimal health and wellness. Contact us today to schedule an appointment and experience the highest quality care for your ENT needs.
Photos of TPMG Ear, Nose And Throat Specialists
802 Lockwood Ave suite c, Newport News, VA 23602, United States
Opening hours of TPMG Ear, Nose And Throat Specialists
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of TPMG Ear, Nose And Throat Specialists
"My review is strictly based on this facility’s billing. The check-in person (younger black woman) did not verify benefits with my insurance provider and overcharged me. Once I received my EOB that reflected the appropriate copay amount, I reached out to resolve it and be refunded the difference on my card. The front office representative that took my payment made excuses for the error instead of taking accountability and simply apologizing for the shortcoming and rectifying it. She then proceeded to say an office manager had to review it and would call me back—she/he never did. I had to call again, and then was told I had to seek reimbursement from the insurance company, although the facility collected my copay payment, not the insurance company; and was given the NPI#. I contacted my insurance provider, they confirmed that reimbursement should have come from the facility as they collected payment at the time of service. They helped me by connecting with TPMGs billing department and the billing representative agreed as well. The resolution was to be that the TPMG billing dept would send a note and EOB back to the ENT office so they could reimburse me. It’s been 2 months since my original date of service and I still haven’t been reimbursed or contacted. PAY ATTENTION to what you’re paying and ensure it coincides with the EOB. This facility has shown that they will fail to follow proper insurance verification procedures, overcharge you, and then make you chase justifiable reimbursement of your money. Poor billing practices and/or poorly trained check-in/billing staff lacking accountability and ownership."
"Nurse Practitioner Hess was very nice and accomodating and knowledgeable of ALL my worn out non working bits. She has strived for the best possible outcome. I am a work in progress!"
"I brought my mom in to get her hearing checked and evaluate her hearing aids a few weeks ago. I can't say enough good things about the friendly, helpful folks at TPMG EN&T. Everyone there was very courteous and helpful. Dr. Martin is so easy to talk to, friendly and down to earth. The audiologists were so kind and helpful to my mom. The other patients there seemed to be on first name basis with all the staff, and everyone seemed to have a smile on their face. It was a really positive experience, and I'll recommend them to everyone I know."
"Dr. Martin immediately put me at ease with his easy going and friendly personality. I really appreciate the time he spent to listen to my concerns and clarify that I was in agreement with the plan going forward. His MA Lee was another gem. She was so friendly and reassuring. The front desk was also top notch. Thank you"
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