Park Place Health and Dental Clinic Inc
606 West 29th Street, Norfolk, Virginia, United States
About the Park Place Health and Dental Clinic Inc
Park Place Health and Dental Clinic Inc is a leading health institution located at 606 West 29th Street in Norfolk, Virginia, United States. Our clinic offers a wide range of medical services, including dental care, to ensure the well-being of our patients. With a team of experienced healthcare professionals, we are dedicated to providing high-quality, compassionate care to all who walk through our doors. Whether you are in need of a routine check-up or more specialized treatment, Park Place Health and Dental Clinic is here to serve you. Visit us today and experience the difference in our patient-centered approach to healthcare.
Photos of Park Place Health and Dental Clinic Inc
606 W 29th St, Norfolk, VA 23508, United States
Opening hours of Park Place Health and Dental Clinic Inc
Monday:
10:00 - 15:00
Tuesday:
10:00 - 15:00
Wednesday:
10:00 - 15:00
Thursday:
10:00 - 16:00
Friday:
10:00 - 12:00
Saturday:
Closed
Sunday:
Closed
Reviews of Park Place Health and Dental Clinic Inc
"Great staff and services. They really try to do right by the patients and treat them well"
"I've gone here in the past and was always treated with respect. And courthe doctors and staff are a blessing they really are. Thank you for what you do."
"Don't ever go here. What I thought was a convenient service actually turned into a nightmare. I went in for an extraction and was told they couldn't do it, due to swelling. I was okay with that. I was given antibiotics and asked to return. Sidenote: the nurse giving out the medicine said to the doctor laughingly she was going to ban the doctor from getting antibiotics because he was giving them to too many people.I returned and I was told again they could not do the extraction. I was told they could do a cleaning instead. I was then told 15 mins later that the chair I was sitting in and the machine to do the cleaning was not working. I was then told they would just do x-rays and I could return for the cleaning in two weeks because someone was in the other chair. I agreed and called back two weeks later to schedule the cleaning. The Director was very rude and said I was lying about the chair and machine not working. I explained to her that that is what I was told. The staff is very rude when it comes to low income especially if they feel like you can't pay the $25 fee. I am grateful for the fee but Director and some of the staff are very rude as if they deserve to treat people bad because of their income and they know possibly they can't go anywhere else. I missed two days of work which I already can't afford to do but I was in pain and needed help. I pray other dentist start providing cheaper services as a courtesy to the less fortunate so that they don't have to deal with things like this. I also hope that dental insurance becomes available soon because these programs are rude on top of lacking resources and it's unfortunate."
"The front office staff needs improvement in the area of customer service. There is one front office staff member that is incredibly rude. I had an appointment scheduled and had a family member who took seriously ill. I tried to call them for 4 days prior to my appointment to let them know, I kept getting the fax sound tone instead of the answering machine. I believe I spoke to Amanda and she claimed the answering machine was on when it was not. I have on my phone where I repeatedly tried to call from 8:00 am until 6:00 pm with 18 calls trying to leave a message. I finally got through the day of my appointment and when I explained my family member was seriously ill and I could not get through, she was incredibly rude and said I missed my appointment when I had been trying to contact them for 4 days. I was charged even though I was trying to contact them for 4 days prior. It was not my fault they did not properly put the answering machine so I could leave the message and I kept getting the fax machine. I still have documentation of how many calls I made, the days, date and times. I am being penalized for a mistake their office assistants made. She said the office manager wasn't there and I would have to call back on Friday, which I did and at this time I finally was able to lease a message on the answering machine instead of hearing the fax machine sound. I left 2 messages with contact information and was not contacted back. The dental staff and students themselves are very courteous and respectful. They are always a pleasure to be around. The front desk however; is a different story, first impressions makes a patient feel like they treated in a no respectful manner and nervous to what the rest of the experience may be. Suggestion, Please kindly give your front staff some customer service classes as they would surely benefit from this! UPDATE: I called on Monday, Spoke to Jennifer she is the office manger, she has been there since I have been going and "always" been polite and has excellent customer service skills. I could not remember her name when I posted this. For those who have had the rude encounter with Amanda, I suggested you request to speak directly with Jennifer. Jennifer solved this issue and was very helpful in re scheduling."
"I had a very BAD experience, they lied and discriminated against me on my visit there with my fiance. I was there to support him and there was a form I had to sign to be with him. I never seen the form, and they denied my presence in the room. I had to wait 2 hours. Just to find out my fiance signed the form for me and they purposely withheld me for reasons that baffle me. Racism, hatred or pure EVIL!!! I will not let this rest until justice is done (To reply back...that's wrong information, the story is inaccurate. He signed the form for me and the doctor consented. They both wondered why I never made it back there. He only received a filling so it wasn't that complicated of a procedure. I want to speak with Ms. Spencer or one of the board members. I was lied to and discriminated against today, it's not fair to sweep it under the rug.)"
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