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Velocity Urgent Care - St Lukes
20209 Sentara Way Carrollton, Carrollton, Virginia, United States
About the Velocity Urgent Care - St Lukes
Velocity Urgent Care - St Lukes is a top-rated healthcare institution located in Carrollton, Virginia. Our dedicated team of medical professionals provides quality urgent care services to patients in a timely and efficient manner. Conveniently situated at 20209 Sentara Way, our facility offers a wide range of medical services, including treatment for minor illnesses, injuries, and vaccinations. With a commitment to compassionate care and exceptional service, Velocity Urgent Care - St Lukes is here to meet all your healthcare needs. Visit us today for prompt and reliable medical attention.
Photos of Velocity Urgent Care - St Lukes
20209 Sentara Way Carrollton #100, Carrollton, VA 23314, United States
Opening hours of Velocity Urgent Care - St Lukes
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 16:00
Sunday:
08:00 - 16:00
Reviews of Velocity Urgent Care - St Lukes
"The providers I visited were both amazing! Both Kristopher and Justin were incredibly friendly and helpful, and made me feel right at home. I had to wait longer than I would've preferred after check in (my scheduled check in time was 6:09 and my vitals weren't taken until 7:00 PM) but overall a smooth experience"
"I received a referral from my PCP, however when I went in they were short staffed and couldn't take me as a walk~in so I had to make an appointment. Little perturbed but ok. I was seen at 7:30 that evening with no issues. I was called back fairly quick and the nurse was great. Sent over my prescription right away and it was a short wait at the pharmacy. The receptionist at the desk seemed a little stressed out both times I went in and it showed in her customer service."
"The staff and provider at the Velocity Care Center in Carrollton, VA are exceptional. They are extremely welcoming, friendly, express concern and care in every way possible. When I called to make an appointment. the person on the other end was warm, professional and I could almost see her smile through the phone. I personally experienced Christopher's caretaking heart and gentle spirit. I've been blessed to have been treated by NP Phyl McClure in the past. Her care and expertise is consistent with her unique gift in going above and beyond her treatment and diagnosis. There were several patients in line and she and all staff members made me feel like I was the only one that mattered."
"The website says they have X-rays, so I made an appointment online, but when I got there, the receptionist said they technically have X-ray capabilities but they don’t have an X-ray technician regularly scheduled. The closest velocity urgent care with an X-ray technician was in Virginia Beach. The receptionist was super helpful and professional, but the website was misleading. Update: I’ve been back twice since it’s the only urgent care around. The doctors were super helpful and professional. The receptionists were really bad. The first time I came back, the receptionist told me to check in at the kiosk and wait to be called. After about half an hour, I was the only person waiting, plenty of people had come in after me and gone back to see the doctors. The receptionist looked up and said you need to check in with me too, the kiosk just notifies us that you’re here, but you still need to do paperwork with me, I must have missed you. So she just forgot to call me. The second time we went back, I called ahead and specifically asked if they needed any samples. The receptionist said no. We get there and the doctor said he had told the receptionist that he did need a sample, so without a sample, we had to go to the er."
"Visited on 11/15/2023 Velocity at St Luke's in Carrollton, VA I shouldn't have to wait for 3 hours to be seen. My son was feeling ill, and I’d had good experiences here before. I checked in on-line for a 3:30 slot. We showed up on-time for our appointment. The person at the front desk told me to take a seat and that she’d call me back up shortly. She said she wouldn’t forget. Well, she forgot. Once I realized this was an issue I went up to the desk to let her know she never called me back up. She checked me in, took my co-pay, so I thought everything was fine. The pace of patients going in-and-out was slow but I figured it was due to the cold season. I was prepared to wait patiently. Then, I was skipped twice by people that came in after me. I again approached the desk to inquire and was told they were taking people back based on the time they checked-in. Since she had forgotten about me and didn’t check me in when I arrived I was not the next in line. She assured me I was next, but I wasn’t. Velocity needs to make it more clear that the online check-in is not an appointment. Me, plus everyone else in the office tonight, thought they had an "appointment" and was surprised to hear that wasn't the case. I understand that each patient is different and that it takes time to attend to each patients needs but three hours is not acceptable. Also, there were several walk-ins that were turned away starting at 6:00, all because there was such a delay in service. I will say that the staff handled this situation well however, the cut off time was not explicitly explained. I will not come back to this Velocity. This is not quality medical care. I plan on contacting Tricare and Humana to suggest they remove Velocity from their coverage."
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