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Riverside Commonwealth Family Medicine
Newport News, Virginia, United States
About the Riverside Commonwealth Family Medicine
Riverside Commonwealth Family Medicine is a trusted healthcare institution located in Newport News, Virginia, United States. As a primary care provider, they offer comprehensive medical services for individuals and families, focusing on preventive care and promoting overall well-being. The dedicated team of doctors and healthcare professionals at Riverside Commonwealth Family Medicine are committed to providing personalized and compassionate care to all their patients. Whether you need a routine check-up, management of chronic conditions, or treatment for acute illnesses, you can rely on the expertise and professionalism of this esteemed medical practice. With a focus on building long-term relationships with their patients, Riverside Commonwealth Family Medicine strives to be a pillar of health and wellness in the community.
Photos of Riverside Commonwealth Family Medicine
12715 Warwick Boulevard Suites M & O, Newport News, VA 23606, United States
Opening hours of Riverside Commonwealth Family Medicine
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Riverside Commonwealth Family Medicine
"AVOID AT ALL COST!!!!! NEVER IN MY LIFE HAVE I EVER BEEN TREATED THIS WAY. You guys need to train your front desk in costumer service.. I was met with an immediate attitude. It then got worse when I told her I had already met my deductible…. I’m don’t go to this practice. This was my first time and my normal practice had me come to them after experiencing extreme me pain and vomiting for days after two er visits and they couldn’t get me in they scheduled me for this office. The nurse was so nice. Genuinely cared. However the physician I saw…. Was the most unprofessional disgusting human being I have ever met in my life. She came rushing in with an attitude. Immediately starting talking to me with this immense attitude with very animated facial expressions and high pitched tone to her voice. Kept asking me why I’m here and what I wanted over and over. I kept telling her my practice sent me here…. I eventually said she was the doctor (remind you I am in pain and I didn’t mean in in a rude way more of I don’t know what to do) she immediately goes oh I’m the doctor over and over. I started crying in the room I was so overly humiliated. Hurt and just shamed on top of feeling so horrible for days. I left another appointment to make sure I could get here on time. I have never in my life been treated this was and I am still so upset to the point I am in tears over this. If whoever the PA was that did that to me is reading this please know how. I h you hurt me and please do not do this to someone else… no other other person deserves to feel’s so worthless."
"I scheduled an appointment through Riverside MyChart which shows they are they only office in my area accepting new patients for the next 3 months and today; a week before my appointment, they called to tell me my appointment was cancelled. That is after I called back from a missed call/message; & the receptionist: FIRST told me I had the wrong number because I guess they can't keep track of who they called in the past 20 minutes prior & then said their panel is full so they're not accepting patients AFTER I rescheduled my appointment not even last Friday over the phone. The receptionist then referred me to a different location that had ZERO openings & when I called back & told them this the response I got was "well that's where we refer people to, I don't know what you should do maybe check to with your insurance to see what openings they have." AFTER I specifically told them I'm pregnant and am supposed to be having a blood panel follow up with a GP in a week, all the other locations don't have openings until December- February, & my OB appointment isn't until Nov. 7 So in short: ZERO HELP WHATSOEVER FROM FRONT DESK ZERO ABILITY OF PROPER REFERAL ZERO LACK OF PROPER MYCHART USE ZERO LACK OF FIXING THE "NON AVAILABLE" 26!? OPENINGS THEY'RE LISTED AS HAVING THAT HAVE BEEN UP THERE FOR AT LEAST 3 WEEKS; DESPITE THEIR ACKNOWLEDGEMENT THAT THEY ARE THERE & SHOULDNT BE"
"I absolutely love commonwealth family practice. Dr.Helen Arnold is a literal ANGEL. She's very compassionate and guess what she LISTENS. I have been a patient of hers for a while and she never let's me down. She is very knowledgeable and gives her expert advice and still gives you the platform to make your own decisions. Her staff is always very friendly, and the staff throughout the office and the lab is friendly as well. I'm reading through some of the reviews , and some are extremely asinine. Refill's take time, and although 48hrs seems a bit much to one person, timing is everything and one should plan accordingly when medications are due for renewal. Prior AUTH's are issues with your insurance company and you not reading your health plan and what it covers. I feel like if you have issues with the practice then the issue should be addressed within the practice and not google, google gives people with no problem a platform to create a problem. Healthcare workers are the most underrated people and never get enough praises for what we do. All we get is attitudes and bad reviews when one does not get what they want when they want it. People have no idea what goes on behind the scenes in a doctors office, like a outsider looking in , and the amount of stress and things that are far beyond one's control . I say all of that to say this. This practice has never given me a reason to want to seek care elsewhere, and they have been more than helpful when I've needed it. Dr.Arnold and her staff have been more than wonderful to me and others that I have referred to this practice."
"I have been a patient in that practice for 4 years I am a patient of Dr Arnold. The front desk has always been very nice always seen in a timely manner. The issue is the MA is only there to get a paycheck, awaiting for prior authorization I called my prescription part of my insurance and asked them was the drug that the doctor wanted to put me would I pre-qualify The insurance company said if they did the forms properly I would qualify. The medical office assistant that handles Dr. Arnold’s pre-authorization told me I was denied. I further called the insurance and they had not received any pre-authorization further. I sent messages through my chart and asked why they have not sent the pre-authorization and they kept assuring me that it was denied. I continually called insurance, and they continually saying that it was not done. They have not sent any formal pre-authorization. I sent them copies of my insurance cards even though they have a copy of my insurance card on file and ask them maybe they’re doing something wrong, week and a half of past by this time. I am very frustrated with them because I felt like they were not listening to what I had to say. I got the office manager involved and he said that he sent the form in and it was denied which the insurance company said they had not received any took it to Riverside medical practice liaison, and he basically told her the same thing. I got in touch with the insurance company and have a liaison talk to the insurance company They faxed the office a copy what to need to be filled out and the office manager basically told me that I did not use my legal name properly even though they had a copy of my insurance card Basically said it was my fault . The office manger takes the side of the MA even if she was in the wrong and told me to find a new Dr no Patient conflict resolution easier to get ride of the patient instead of fixing the problem Dr Arnold is great but her staff will fail you as a patient. I am in the medical field if I treated patients like this I would not have a job and patients would not use the facility. Question the use of this practice I would not use it I would go to another practice save you from the headache of what I experienced"
"This place is very people friendly. The nurse is always nice and Dr Valerio is one of the best Dr's that I've ever met. He is very organized and up to date with his profession. Very friendly he and his staff is. I highly recommend him and the only reason I've given 4 stars is because I don't think that any business is perfect"
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