River City Driving School
4901 Fitzhugh Avenue, Richmond, Virginia 23230
About the River City Driving School
River City Driving School is a premier driving institution located at 4901 Fitzhugh Avenue in Richmond, Virginia. Our school offers comprehensive and professional driving instruction for students of all ages and skill levels. With a team of experienced and certified instructors, we are dedicated to providing top-notch education and training to help our students become safe and confident drivers on the road. Whether you are a beginner looking to obtain your driver's license or an experienced driver looking to improve your skills, River City Driving School is here to help you achieve your goals. Join us and take the first step towards becoming a responsible and skilled driver.
Photos of River City Driving School
4901 Fitzhugh Ave UNIT 202, Richmond, VA 23230, United States
Opening hours of River City Driving School
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 18:00
Sunday:
09:00 - 13:00
Reviews of River City Driving School
"My son used this driving school and in a word “sketch”. The lack of communication from this company is as poor as you can get. Instructors do not show up on time. My son said that the instructor smelled of possible marijuana one day. Instructor would have the “kids” run errands for him. Once they stopped at Starbucks and the instructor them in the car for over 20 minutes. There is very poor communication if they are running late or not going to show. There is no regard for its consumers which leave me feeling a little weary that I entrusted my child to them. Cars side view mirrors shattered and not useable."
"I just finished and got my license with this school, The overall experience was amazing, the instructors were super kind and helped me when I made a mistake. They have been going through a lot recently, I am really grateful for the fact that they were still able to make appointments for me and help me get my license. I highly recommended! However, they have taken the longest amount of time to send me my license, its been 6 months since I should have gotten, they need to fix this, i need my license."
"I had a great experience at first. My daughter took the classroom instruction and liked it so I signed her up for Behind the Wheel. She has been unable to pass the learner's permit test which is more due to some learning issues and not a reflection of the classroom instruction. I contacted RCDS and it took me a month or so to get the right person on the phone, who agreed to give me a refund on Behind the Wheel since she can't take it without a permit. That was November of last year and I still haven't received the refund. Voicemails are always full and if anyone answers they say they will have to talk to the owner and get back to me. I finally began texting a number from their website and was told my refund had been mailed two weeks prior. That was April. My most recent text received no response. I much prefer to resolve these things privately rather than public reviews, but I'm at a loss for what else to do. I think if you take the classes and nothing out of the ordinary happens RCDS could be a great option, but if anything goes wrong and you need help from the staff, it's a challenge."
"I had a very difficult time finding a reputable driving school for my son who needed the flexibility of a self paced online course before scheduling behind the wheel. I discovered that River City offered a package price that included exactly what we needed - self paced coursework and behind the wheel. That's where the positive part of this review ends. The entire engagement was mismanaged and incredibly unprofessional. My emails and voicemails went unanswered for weeks. I finally got a person to answer the phone in order to schedule the behind the wheel lessons, but when it came time to drop my son off for his first lesson, the schedule was changed at the last minute and via text. When we entered the office for the first time it was disheartening because it was so unorganized and there was barely an acknowledgment of our entrance. The second lesson was conducted in December during the height of omicron outbreaks with a car full of 3 students and 1 instructor. My son was the only one wearing a mask during the entire session. I was livid to hear this and reported it to the person I'd been communicating with, Kendall. She replied promptly stating she was going to speak to the owner and get right back to me. I requested a call from the owner. 2 days later I had not received a reply, so I reached out again and was told that everyone would be wearing masks moving forward. The instructor was 10 minutes late arriving for the third session and during the session had the student drive to his home. He left the students in the car in front of his house for 20 minutes. The entire process was very frustrating. We had already paid in full, so pulling him out of the school would have set him back in the process. We finally completed the behind the wheel sessions and learned that the "blue DMV form" that would serve as his temporary license was late coming from the DMV. After his final session on a Saturday, we were told it would be ready for pickup Monday. When I inquired if it was ready for pickup, I was told it was not and I'd be contacted when it was ready. A week later, I reached out again to be informed that the blue form had finally arrived. Kendall asked when I planned to pick it up (my son and I both have to sign the blue form), so we arranged a pick up for 3:30 the next day. We arrived to an empty office. I reached out again to Kendall who was always apologetic and full of detailed reasons for the mishaps. She agreed to personally meet us at the office the next day at 5:30. She showed up at 5:45 and we FINALLY left their office with the document in hand. Sorry for the novel, but it felt warranted after the ridiculous experience."
"River City Driving school is a family-owned business and that is the experience you get start to finish. They care about teaching our kids how to drive and it shows. My daughter had to miss her final driving test just before Christmas and they made sure to get her back on the schedule so that she completed it before the day she was eligible to drive. Not many companies would care about the individual like River City Driving school did. Thanks for being the best, River City."
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