Bon Secours Chesterfield Family Medicine
2500 Pocoshock Place, Richmond, Virginia, United States
About the Bon Secours Chesterfield Family Medicine
Bon Secours Chesterfield Family Medicine is a reputable healthcare institution located at 2500 Pocoshock Place in Richmond, Virginia. As a dedicated family medicine practice, our team of experienced doctors and healthcare professionals are committed to providing comprehensive and personalized care for patients of all ages. From routine check-ups to chronic disease management, we strive to promote the health and well-being of our community. Our convenient location and compassionate approach to healthcare make us a trusted choice for families in the Richmond area.
Photos of Bon Secours Chesterfield Family Medicine
2500 Pocoshock Pl # 201, Richmond, VA 23235, United States
Reviews of Bon Secours Chesterfield Family Medicine
"Same as everyone else, they have a major problem with their scheduling department. Waiting 3 months for an appointment, then the day before the appointment after business hours, I get a call and they say the appointment is cancelled. To add, I called them to be sure of time and to confirm that same day, they also called before closing to confirm the appointment AGAIN...No solutions to this problem, no apologies for their unprofessional approach. It can be detrimental to chronically ill patients, like myself, who need preventative care and maintenance, along with medication refills, like for my thyroid I cannot go without. If there have been multiple complaints and still nothing is done, then there is a problem with the office not the patients. It's completely disgusting to me and now I can add another office to my list of medical PTSD. Filed a complaint with my insurance company too. There is a problem that needs to be addressed."
"completely impossible to reach your provider in a timely manner, and when you do he can barely do anything for you. i once had an appointment scheduled to get some vaccinations done and instead he gave me prescriptions for them and made me go from pharmacy to pharmacy to get them on my own. he also re-prescribed me a medication we’d already determined had a very unpleasant side effect AND had a bad interaction with another medication i’m taking. i only still go here because i don’t know where else to go."
"Jim's review is a mirror of my own experience. I scheduled a new patient visit in January for April 13. Was left a voicemail on April 11 informing me that the appointment would be canceled. When I called to explain the situation, I was met with extremely unprofessional behavior by the office manager, Shanel Patterson, who went so far as to ask for private medical information. This has been an awful experience from top to bottom, and I do not feel comfortable trusting my health to Bon Secours at this time. Patient beware."
"In January, I scheduled a new patient appointment for April 17, the first available date. Today, March 29. I get a call canceling the appointment, because the doctor won't be available. Tried to reschedule a new patient new appointment and there's nothing available for three months. I asked to speak to the office manager and was on hold so long I finally hung up. Absolutely the worst customer service and under no circumstances would I ever step foot in this practice. I should have known better based on all the other bad reviews. When you see bad reviews, believe them!"
"Unfortunately this practice is unreliable and the reviews below concerning rude front desk staff are accurate. I called to make an appointment in mid-November and the first available was January 27th. Received a call the day before informing me that my physician was unavailable. I called back to reschedule and the soonest appointment after noon was in March. There was absolutely no compassion shown for the major inconvenience of waiting this long only to be put off another month. God forbid I had a condition that was worsening over this time. I am looking elsewhere for medical care."
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